{"id":3938062,"url":"https://alion.io/job/oracle-manager-data-center-support-services-catalyst-military-program","title":"Manager, Data Center Support Services - Catalyst Military Program","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":329,"ghost_share":0,"stale_share":0.614,"repost_share":0.012,"time_to_fill_p50_days":10,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abilene, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102300,"max":209500,"currency":"USD","period":"year","gross":null,"usd_annual":209500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-06T16:32:55Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T06:21:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"A military talent pathway into Oracle Cloud Infrastructure\nTurn your military technical experience into your next career.\nYou’ve built technical skills in environments where reliability, teamwork, accountability, and mission execution matter. Catalyst Military is designed to help you put that experience to work at Oracle.\nOracle’s Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers supporting Oracle Cloud Infrastructure (OCI).\nPrior commercial data center experience is not required.\nWe’re looking for candidates with at least 8 years of relevant technical and/or leadership experience, gained through military service or through a combination of military service and other relevant technical experience.\nRelevant experience may include information technology, networking and communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting.\nWhat Makes Catalyst Military Different\nA career, not an internship. You’ll join Oracle as a Manager, Data Center Support Services and be paid from day one.\nA bridge from military to commercial technology. Prior commercial data center experience is not required. Your military technical experience provides the foundation, and Catalyst Military helps you apply that experience within Oracle’s data center environment.\nRecognition of the experience you already bring. We evaluate the technical skills, troubleshooting ability, operational discipline, and experience you’ve developed-not simply your MOS, AFSC, NEC, or rating.\nManages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.\n Your Role\nManages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.\nKey Responsibilities\nDatacenter Services Operations-Break/Fix and Hardware Maintenance:\n-Manages team(s) conducting end-to-end on-site hardware installation, removing and troubleshooting hardware and configurations for a site.\n-Monitors daily operations for teams replacing server components and upgrades servers for existing customer base for a site.\nDatacenter Services Operations-Network Configuration, Installation, and Augmentation:\n-Manages team(s) implementing designed and defined network communications and solutions, including cabling validation and networking equipment, providing guidance on complex problems.\n-Engages additional resources to address complex or unresolved issues.\nTechnical Support and Trouble Shooting-Technical Support and Trouble Shooting:\n-Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.\n-Manages response to outage situations for clients.\nSafety and Compliance-Safety, Security, Compliance, and Documentation:\n-Ensures adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks for team(s).\n-Oversees and drives the implementation of required security controls, including updates and maintenance for a team(s).\n-Ensures and manages team's compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office.\nContinuous Improvement:\n-Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements.\n-Stays current with industry understanding best practices and developments in networking and server maintenance, data center and facility operations.\n-Manages team adherence to SOPs and MOPs for operational Data Center Change Control processes.\nCollaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership:\n-Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.\n-Ensures that contractors and vendors are delivering quality services and that all Service Level Agreements (SLAs) are being met for location(s).\n-Oversees quality assurance, providing guidance on process creation and mentorship programs.\nCore Responsibilities\nPlanning & Execution:\n-Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs.\nCollaboration & Partnership:\n-Strengthens collaborative partnerships across teams to align on expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture.\nProblem Solving:\n-Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.\nContinuous Learning:\n-Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.\nContinuous Improvement:\n-Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work.\nPerformance and Development:\n-Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team member's improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.\nWhat You Bring\nWe’re looking for candidates with a minimum of eight years of relevant technical and/or leadership experience, gained through military service or through a combination of military service and other relevant technical experience.\nPrior commercial data center experience is not required.\nYour experience may come from one or more of the following areas:\nInformation technology and systems\nNetworking and communications\nElectronics and technical systems\nAviation maintenance\nElectrical, power, HVAC, or cooling systems\nEquipment maintenance\nTechnical troubleshooting and fault isolation\nYou should also bring:\nStrong problem-solving and troubleshooting skills.\nStrong communication, organization, and teamwork skills.\nAbility to learn new technologies and technical concepts.\nAbility to follow established technical processes and procedures.\nA commitment to safety, quality, accountability, and reliable execution.\nYour Military Experience Can Translate\nThere is no single military specialty that leads to a management career in Oracle data centers. Representative backgrounds may include:\nArmy: Staff Sergeant, Sergeant First Class, Master Sergeant, First Sergeant, Sergeant Major, Command Sergeant Major\nAir Force: Technical Sergeant, Master Sergeant, Senior Master Sergeant, Chief Master Sergeant\nNavy/Coast Guard: Petty Officer First Class, Petty Officer 1st Class, Chief Petty Officer, Senior Chief, Master Chief\nMarine Corps: Staff Sergeant, Gunnery Sergeant, Master Sergeant, First Sergeant, Master Gunnery Sergeant, Sergeant Major\nDon’t see your specialty listed? We still encourage you to apply.\nThese examples are representative, not exhaustive. We’re interested in the technical skills, leadership, operational discipline, and experience you gained through military service -not simply the MOS, AFSC, NEC, or rating on your record.\nWhat to Expect\nThis is a hands-on, onsite role supporting a 24/7/365 data center environment. Candidates must be able to:\nLift up to 50 lbs.\nClimb a 9-foot ladder.\nStand and walk for extended periods.\nWork 10-12 hour shifts.\nBe on-call during certain periods\nWork rotating schedules, including nights, weekends, and holidays.\nTravel as required.\nWork onsite in a 24/7/365 operating environment.\nThis position may require consent to the processing of biometric data for identity verification and access control.\nVisa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.\nDisclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. 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