{"id":2791526,"url":"https://alion.io/job/oracle-principal-program-manager-cluster-health","title":"Principal Program Manager - Cluster Health","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":254,"ghost_share":0,"stale_share":0.681,"repost_share":0.004,"time_to_fill_p50_days":6,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90100,"max":209500,"currency":"USD","period":"year","gross":null,"usd_annual":209500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-16T20:18:44Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-18T06:37:38Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The GPU Cluster Health Repair Strategy team is accountable for driving repair strategy, operational execution, and cross-functional governance to keep customer GPU cluster availability at or above 97.5% at all times, where a customer cluster is defined as a shape/location combination. The team establishes KPIs, monitors performance, identifies gaps, launches corrective programs, and partners with engineering, SDE/SRE, data center operations, GSL, CHS, CPV, Warminator, TRS, customer-facing teams, and hardware partners such as NVIDIA and AMD.\nThis role will lead complex, high-impact program improvements at organizationalscale. Defines KPIs, shapes automation, drives senior-leadershipalignment, and serves as an escalation point for multi-team issues.\nStrategic Program Leadership\nOwn strategic repair-transformation programs that materially improve GPU cluster availability, repair velocity, partner accountability, and operational efficiency.\n\nDefine end-to-end program strategy for high-risk availability areas, including long-running repair reduction, proactive risk detection, RMA loop improvement, spare placement optimization, healthy-node custody policy, partner hardware quality feedback, or AI-driven repair insights.\n\nTranslate customer availability risk into strategic priorities, measurable goals, and execution plans.\n\nAvailability and Repair Governance\nDrive alignment across customer vertical TPMs, horizontal program TPMs, SDE/SRE, engineering, partner teams, and operations.\n\nLead executive-level reviews for high-risk customers, high-risk shapes, or high-risk locations.\n\nDefine governance mechanisms to keep every shape/location cluster above 97.5% availability.\n\nAdvise leadership on SLA/SLO performance, repair productivity, operational bottlenecks, and resourcing gaps.\n\nKPI and Data Framework Ownership\nDefine the KPI framework for the team, including business metrics, operational metrics, leading indicators, lagging indicators, and escalation thresholds.\n\nBuild the measurement model for shape/locationhealth, cluster-level availability, repair aging, throughput, RMA loop time, spares sufficiency, hardware failure rate, partner blockers, and tooling efficiency.\n\nShape advanced reporting and forecasting requirements with SDE/SRE and data teams.\n\nDrive consistent use of data to identify risk before customer escalation.\n\nProcess and Tooling Transformation\nLead efforts to reduce manual repair execution through automation, AI-assisted triage, workflow instrumentation, and repair agent tooling.\n\nPartner with SDE/SRE teams in India, Morocco, and Mexico to prioritize tooling investments that accelerate repair diagnosis, status visibility, escalation, and closure.\n\nDrive adoption of standardized SOPs, playbooks, partner handoffs, and executive escalation paths.\n\nPartner and Ecosystem Influence\nLead complex engagements with partners such as NVIDIA and AMD where hardware quality, spare availability, RMA turnaround, or repair playbooks affect customer availability.\n\nEstablish data-backed partner accountability mechanisms.\n\nDrive corrective action plans where partner performance affects cluster health.\n\nEscalation and Risk Management\nServe as escalation leadforcomplex availability risks that span multiple organizations.\n\nDrive root-cause analysis for recurring repair failures, long-tail repair issues, spare shortages, or process breakdowns.\n\nMake trade-offs between customer impact, business risk, technical constraints, and operational feasibility.\n\nDisclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nAs part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. 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