{"id":3938152,"url":"https://alion.io/job/oracle-principal-support-engineer-5","title":"Principal Support Engineer","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":367,"ghost_share":0,"stale_share":0.627,"repost_share":0.008,"time_to_fill_p50_days":10,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69400,"max":148300,"currency":"USD","period":"year","gross":null,"usd_annual":148300},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-27T04:59:47Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-08T10:27:35Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Global On-Site Repair Operations, Asset Management, and Systems\nThe Global On-Site Repair team supports hardware repair operations for Oracle’s strategic customers worldwide, establishing consistent processes, systems, and controls for repair execution, asset management, spares inventory, and vendor returns. This senior leader will partner with field teams, manufacturing, engineering, supply chain, and security to improve repair performance, hardware availability, and operational accountability.\nWe are seeking a senior technical leader with a strong hardware background, practical understanding of server diagnostics and repair, and software experience to help build and improve operational tools. This individual will oversee global repair operations, establish standard methodologies, and drive the development of software systems, integrations, and automation to improve repair workflows, asset tracking, and inventory accuracy, while using repair insights to help reduce annualized hardware failure rates.\nThis role will own asset management across all repair centers, establishing consistent controls for hardware tracking, spares inventory, asset movement, and vendor returns. It will also use field failure trends, diagnostic findings, and repair outcomes to drive improvements with manufacturing, hardware engineering, and vendors, strengthening diagnostics, repair procedures, and product serviceability while reducing repeat failures and unnecessary replacement costs. Success requires technical judgment, cross-functional leadership, and the ability to drive consistent execution through existing Data Server Ops resources.\n Key Responsibilities\nGlobal Asset Management and Operational Governance\nOwn the global asset management framework for On-Site Repair, establishing consistent requirements for hardware receipt, storage, allocation, movement, repair, return, and disposition.\nDefine responsibilities, handoffs, approval requirements, and escalation paths across field service teams, repair operations, supply chain, vendors, and supporting functions.\nDrive adoption of global standards through existing site resources, addressing regional requirements and resolving gaps in ownership or execution.\nAsset Tracking and Inventory Controls\nEstablish controls to maintain accurate records of hardware part numbers, serial numbers, locations, condition, ownership, and custody throughout the repair lifecycle.\nDefine receiving, check-in, issuance, transfer, and reconciliation procedures that connect physical hardware movements with inventory records and repair transactions.\nEstablish cycle-count schedules and reconciliation requirements based on asset value, operational criticality, and inventory risk. Investigate discrepancies, assign corrective actions, and verify closure.\nMaintain visibility into serviceable, failed, under-repair, in-transit, quarantined, and return-pending inventory to prevent duplicate orders, misplaced assets, and unsupported inventory adjustments.\nSpare-Parts Planning and Availability\nDevelop spare-parts stocking strategies using installed hardware populations, failure trends, repair demand, supplier lead times, warranty coverage, and service requirements.\nDefine minimum stock levels, reorder points, replenishment triggers, and escalation thresholds in partnership with supply chain and site operations.\nReview shortages, consumption trends, and excess inventory across locations; coordinate transfers and replenishment to improve availability and reduce unnecessary purchases.\nIdentify aging and obsolete inventory and coordinate approved reuse, vendor return, or disposition with accountable stakeholders.\nRMA and Vendor Return Management\nOwn the standard RMA workflow from failed-part identification and warranty verification through return authorization, shipment, vendor receipt, and replacement or credit reconciliation.\nEstablish requirements for return documentation, packaging, shipment tracking, and proof of receipt to protect hardware and support vendor claim resolution.\nMonitor open and overdue RMAs, investigate stalled transactions, and drive resolution with vendors, logistics partners, and site teams.\nIdentify recurring return failures, missed warranty recovery, and avoidable replacement costs; implement corrective actions with the responsible functions.\nSecurity, Chain of Custody, and Compliance\nPartner with Security and other policy owners to translate approved requirements into practical controls for hardware storage, access, movement, and vendor returns.\nEstablish documented custody handoffs and supporting records for transfers between repair stations, storage locations, logistics providers, and vendors.\nEnsure workflows include required sanitization verification, release approvals, and disposition evidence before affected hardware leaves controlled custody.\nEscalate missing assets, unauthorized movements, and control failures through established channels; coordinate remediation and retain evidence for review.\nSite Readiness and Process Adoption\nDefine asset and inventory readiness requirements for new repair locations, including storage controls, tracking-system access, receiving processes, spare-stock availability, and return logistics.\nDevelop operating procedures, training materials, and job aids that enable consistent execution by existing Data Server Ops personnel.\nAssess site readiness and process adherence, document gaps, and coordinate corrective actions with regional and site leaders.\nGuide site teams through complex inventory and return exceptions while maintaining clear local execution ownership.\nPerformance Reporting and Financial Accountability\nEstablish common metric definitions and reporting for inventory accuracy, spare availability, stockouts, RMA cycle time, overdue returns, inventory loss, and excess inventory.\nBuild reporting that connects asset records, repair activity, and vendor transactions to expose operational risks and required decisions.\nPartner with Finance and supply chain to reconcile inventory adjustments, vendor credits, warranty recovery, and replacement spending.\nPresent performance trends, root causes, corrective actions, and improvement opportunities to leadership.\nProcess Improvement and Systems Enablement\nIdentify recurring failures in asset tracking, replenishment, and returns; lead improvements that address root causes across locations.\nDefine requirements for inventory systems, workflow integrations, and automation that reduce manual entry and improve transaction accuracy and traceability.\nPartner with system owners and site users to validate changes, support adoption, and measure results.\nMaintain controlled procedures and incorporate lessons from audits, incidents, vendor performance, and site feedback.\nCore Responsibilities\nPlanning and Execution\nLead global initiatives from requirements through implementation, defining milestones, dependencies, accountable owners, and measurable outcomes. Resolve delivery risks and escalate decisions that require leadership action.\nProblem Solving and Judgment\nAnalyze operational and financial data to resolve complex inventory, availability, and return issues. Balance service continuity, asset protection, cost, and policy requirements when recommending action.\nKnowledge Sharing and Development\nProvide subject-matter guidance on asset management, spares controls, and reverse logistics. Coach site contacts and build the operational knowledge needed to sustain consistent practices as the repair network expands.\n Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from: $69,400 to $148,300 per annum. May be eligible for bonus and equity.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nAs part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. 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