{"id":3572752,"url":"https://alion.io/job/oracle-principal-technical-account-manager-2","title":"Principal Technical Account Manager","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":314,"ghost_share":0,"stale_share":0.627,"repost_share":0.003,"time_to_fill_p50_days":9,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Embeddings","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Unix","optional":false},{"name":"Vault","optional":false}],"status":"live","first_seen_at":"2026-10-22T14:18:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T19:36:07Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Technical Account Manager - Oracle Database\nTechnical Account Manager (TAM), combining strong Oracle Database expertise with customer relationship management, strategic account planning, and service delivery leadership. In this role, you will serve as a trusted technical advisor, helping enterprise customers improve database availability, performance, security, and operational efficiency across on-premises, cloud, and hybrid environments.\nYou will translate customer business priorities into actionable technical plans, coordinate Oracle teams, and oversee service commitments. The role requires technical judgment, clear communication, and ownership of customer outcomes-from proactive risk management and technology adoption to critical incident coordination and continuous improvement\n .\nKey Responsibilities\nCustomer relationship management: Build trusted relationships with database administrators, architects, IT leaders, and executive stakeholders. Understand their business objectives, technical environments, and operational priorities.\nStrategic account planning: Develop and maintain technical account plans, service roadmaps, and customer success plans with clear milestones, owners, and measurable outcomes.\nService delivery and governance: Coordinate contracted service deliverables, track commitments and applicable service levels, and conduct regular operational reviews and executive business reviews.\nIncident and escalation management: Lead customer communication during critical incidents, coordinate support and engineering teams, track resolution activities, and drive follow-through on root cause analysis and preventive actions.\nProactive database health management: Coordinate health checks, performance reviews, capacity assessments, and availability evaluations to identify risks and recommend improvements.\nDatabase lifecycle planning: Guide customers through database upgrades, migrations, patching, platform modernization, and cloud adoption, including readiness assessments and risk mitigation.\nAvailability and recovery: Review high availability architectures, backup strategies, disaster recovery readiness, and recovery testing against customer recovery objectives.\nSecurity and governance: Advise on database security practices, access controls, encryption, auditing, and vulnerability remediation in collaboration with customer security teams.\nTechnology adoption: Help customers evaluate relevant Oracle Database, OCI, automation, and AI capabilities based on business value and operational readiness.\nCustomer advocacy: Represent customer priorities within Oracle, coordinate cross-functional resources, and communicate product feedback and recurring issues.\nContinuous improvement: Maintain account documentation, action registers, service dashboards, and technical recommendations that demonstrate progress and service value.\nRequired Database and Technical Skills\nStrong expertise in Oracle Database administration, architecture, troubleshooting, and lifecycle management, including Oracle Database 19c and familiarity with Oracle AI Database 26ai.\nWorking knowledge of Oracle Multitenant architecture, including container databases, pluggable databases, provisioning, consolidation, and resource management.\nExperience with Oracle Real Application Clusters (RAC), Automatic Storage Management (ASM), Oracle Data Guard, and Active Data Guard.\nStrong database performance analysis and SQL tuning skills, including execution plans, indexing, optimizer statistics, wait events, AWR, ASH, and ADDM.\nExperience with RMAN backup and recovery, restore validation, disaster recovery planning, and recovery time and recovery point objectives.\nKnowledge of Oracle Exadata architecture, workload optimization, and operational considerations.\nExperience planning database migrations, upgrades, and patching using appropriate tools such as Data Pump, AutoUpgrade, GoldenGate, and Zero Downtime Migration.\nFamiliarity with OCI database services, Oracle Autonomous AI Database, Exadata Database Service, and Exadata Cloud@Customer.\nUnderstanding of database security capabilities, including Transparent Data Encryption, privilege management, auditing, Oracle Data Safe, and Database Vault.\nProficiency in SQL and PL/SQL, Linux/Unix fundamentals, and scripting or automation using Python, shell scripts, Ansible, or Terraform.\nModern Database Skills - Preferred\nFamiliarity with Oracle AI Vector Search, vector embeddings, similarity search, and retrieval-augmented generation (RAG) use cases.\nAwareness of Select AI and natural language access to enterprise data.\nUnderstanding of JSON Relational Duality, modern SQL capabilities, and support for relational, JSON, spatial, and graph workloads.\nKnowledge of cloud database observability, infrastructure automation, and performance and cost optimization.\nAbility to assess the operational, security, and governance requirements of AI-enabled database solutions.\nTechnical Account Management Skills\nStrong stakeholder management, executive communication, presentation, and negotiation skills.\nAbility to explain complex technical issues through their business impact and recommended actions.\nExperience managing escalations, setting expectations, resolving conflicts, and maintaining customer confidence.\nStrong planning, prioritization, and coordination skills across multiple accounts or concurrent initiatives.\nUnderstanding of incident, problem, and change management practices, preferably aligned with ITIL.\nAbility to define and track service measures such as customer satisfaction, milestone completion, recurring incident reduction, and risk remediation.\nDemonstrated ownership, analytical thinking, and effective collaboration across distributed teams.\nQualifications\nA bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. Relevant experience in Oracle Database technologies and customer-facing technical account management, consulting, enterprise support, or service delivery is required. Oracle Database, OCI, and ITIL certifications are desirable.","description_format":"text","description_chars":6096,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-31T18:38:31Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.577,"p_room":0.55,"age_days":9,"expected_fill_days":9,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/oracle-principal-technical-account-manager-2","json_url":"https://alion.io/job/oracle-principal-technical-account-manager-2.json","meta":{"generated_at":"2026-11-01T20:12:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-principal-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-principal-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-principal-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-principal-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-principal-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3572752}},{"tool":"search_jobs","arguments":{"company":"oracle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3572752},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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