{"id":3939866,"url":"https://alion.io/job/oracle-principal-technical-account-manager-8","title":"Principal Technical Account Manager","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":337,"ghost_share":0,"stale_share":0.608,"repost_share":0.015,"time_to_fill_p50_days":11,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:11:55Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-10T18:23:45Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Serves as the main contact for individual contracts, providing extensive business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Provides services, adjusting to ensure alignment, and educates customers on ways to leverage Oracle services. Reviews service requests and gathers information to determine next steps, identifies potential crises, leveraging extensive knowledge and other customer experience to develop innovative solutions, and connects and/or escalates issues to appropriate teams to reach solutions, anticipating and reporting pain points. Develops and maintains plans and ensures positive margins, seeks opportunities to review and update documentation, and leverages understanding and collaborates across teams to identify and submit delivery leads for new opportunities and contract renewals. Proactively provides ongoing maintenance, mentors team members to act as a liaison between teams, and seeks opportunities to improve customer ability to adopt product and service changes. Works closely with peers within and sometimes beyond the team to identify and develop innovative ways of delivering services, provides direction, experiments with new approaches, and seeks opportunities to share product/support information, and plays a key role in the development of new services and/or processes, remaining up-to-date with technological business, and industry trends.\n\nKey\nResponsibilities\nCustomer Engagement:\n-Serves as the main point of contact for individual-level contracts, providing\nadvanced business process, product/service (e.g., hardware, applications,\nsoftware) functionality, and/or implementation knowledge in an advisory manner.\n-Provides timely services, adjusting to ensure alignment with their practices,\nprocedures, contractual budgets, leveraging contractual agreements and\nidentifying revisions.\n-Maintains customer relations, communicating with customers and across related\nteams regularly to ensure satisfaction. Provides updates on customer status to\nleadership.\n-Educates customers on the most effective and efficient way to leverage Oracle\nservices, products, and tools, experimenting with new approaches and providing\nfeedback on customer organization performance.\nIssue Resolution:\n-Reviews service requests and gathers information from appropriate parties to\ndetermine next steps.\n-Identifies potential crises or concerns and works to resolve customer issues\nand incidents in a timely manner, leveraging advanced knowledge of appropriate\nresources and other customer experience to develop innovative solutions.\n-Connects and/or escalates issues to appropriate teams to reach solutions and\nminimize impact on the business, anticipating and reporting pain points to\nminimize impact on the business.\nAccount Management and Governance:\n-Develops and maintains service delivery and/or project plans throughout their\nlifecycle and ensures positive margins according to governance and account\nmanagement expectations and contracted terms.\n-Proactively updates and maintains accurate customer account, contract, and\nservice history information, identifying and addressing areas missing\ninformation.\n-Independently and proactively conducts account planning and account reviews,\ntracking and communicating status on a wide range of projects including risk\nidentification and mitigation recommendations.\n-Seeks opportunities to review and update documentation and collaborates with\npeers to maintain contract cost, resources and scheduling, and scope, working\nto meet contract revenue and margin objectives.\n-Leverages understanding of business needs and collaborates across teams to\nidentify and submit delivery leads for custom new opportunities and contract\nrenewals.\nTechnical Delivery Management:\n-Proactively advises customers on optimal use and health or their Oracle\nproduct/service investment, proactively providing ongoing maintenance to\noptimize and ensure effectiveness and performance of the product and/or\nservice.\n-Collaborates with cross-functional teams, driving the execution and\ndevelopment of technical delivery plans.\n-Mentors more junior team members to act as a liaison between customers,\ninternal, and external teams.\n-Seeks opportunities to increase customer understanding and improve their\nability to adopt product and service changes according to policies and best\npractices.\nInnovation and Continuous Improvement:\n-Works closely with peers within and sometimes beyond the team to identify and\ndevelop innovative ways to deliver service and improve overall product and\nservice utilization to achieve ROI goals.\n-Contributes to the team by providing guidance, experimenting with new\napproaches, and seeking opportunities to share knowledge of product, service,\nand/or support information or issues.\n-Identifies and recommends opportunities for enhanced value for services.\n-Plays a key role in the development of new services and/or processes,\nremaining up-to-date with technological, business, and industry trends.\nCore Responsibilities\nPlanning & Execution:\n-Manages and coordinates moderately complex tasks, monitoring timelines and\ndeliverables to ensure timely completion and adherence to requirements for a\nmoderately-sized project or initiative. Efficiently delegates, monitors, and\nprioritizes work across multiple projects, providing technical oversight and\nadjusting plans to address shifts in resources or timelines.\nCollaboration & Partnership:\n-Collaborates across the organization to align on expectations and achieve\nshared objectives. Leverages understanding of business leaders, stakeholders,\nand/or customers to ensure proposed solutions meet their needs. Supports\ninclusivity by actively seeking and listening to diverse perspectives, ensuring\nothers feel heard and respected.\nProblem Solving:\n-Identifies and addresses moderately complex issues by analyzing a wide range\nof data and/or information to identify solutions in accordance with standard\npractices. Proactively escalates unresolved or critical issues with a thorough\nassessment and suggests potential solutions. Reviews, contributes to, and\ndocuments problem solving strategies.\nContinuous Learning:\n-Pursues learning opportunities to expand knowledge and skills and/or tools in\nnew areas and stays abreast of the latest industry trends and best practices.\nProactively seeks and leverages ongoing feedback and training to improve\nskills. Coaches and mentors junior team members, fostering continuous learning\nand knowledge sharing within and across teams.\nContinuous Improvement:\n-Develops ideas, recommends updates, and/or collaborates on the implementation\nof process improvements to increase the efficiency and effectiveness of\nprocesses, protocols, and workflows across teams, and evaluates the impact on\nkey stakeholders. Solicits feedback from others on ideas for alternative\napproaches and methods for continued improvement.\nPerformance and Development:\n-Contributes to the talent development pipeline by participating in candidate\ninterviews, assessing candidates, and providing hiring recommendations.","description_format":"text","description_chars":7119,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-08T13:00:58Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.5,"p_room":0.35,"age_days":27,"expected_fill_days":11,"reasons":["conf:0","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/oracle-principal-technical-account-manager-8","json_url":"https://alion.io/job/oracle-principal-technical-account-manager-8.json","meta":{"generated_at":"2026-11-10T19:34:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-principal-technical-account-manager-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-principal-technical-account-manager-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-principal-technical-account-manager-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-principal-technical-account-manager-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-principal-technical-account-manager-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3939866}},{"tool":"search_jobs","arguments":{"company":"oracle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3939866},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}