Principal Technical Program Manager
Description
The Strategic Customers Engineering organization within Oracle Cloud Infrastructure (OCI) sits at the center of the fastest-growing and most technically demanding part of the cloud: building at scale for the world’s leading AI innovators. We are looking for a Principal Technical Program Manager who thrives in complexity, moves with urgency, and brings people together to deliver outcomes that matter. This is a role for someone who doesn’t just track work but drives it. Someone who brings clarity where there is ambiguity, momentum where there is friction, and alignment where there are competing priorities.
Candidate Profile:
10+ years’ experience developing and implementing strategy, then executing against, large cross cutting programs.
You display a demonstrated ability to think broadly and strategically.
You possess a technology background that enables you to understand the complexities of cloud architecture.
You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
You can work well with senior leaders within all of Oracle (from engineering to business) to drive results for core business initiatives.
You work well in ambiguity, can work with your team to dive into a problem and create a solution.
Knowledge of Data Center GPU architecture and operations.
Familiarity and knowledge of AI workloads and Software stack.
Experience in a customer facing role in a tech company. Experience with AI and High-Performance Computing (HPC) customers is a big plus.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
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that product or service delivery meets the third party, security, export, and
accessibility compliance requirements.
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rapid response to security escalations, coordinating across teams and
communicating to executives to assess risk, determine mitigation strategies,
and align and execute optimal proposed path to resolution.
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program demands and resourcing to identify risks and ensure that goals are
achievable.
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the development and implementation of evolving processes to ensure that
organizational SLAs are met.
Technical
Management and Execution - Technical Strategy and Execution:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Utilizes
technical knowledge to identify, track, and manage program dependencies and
risks.
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rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
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planning by identifying dependencies and risks.
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delivery standards and guidelines in alignment with Oracle best practices.
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and quantifies opportunities for process automations and advocates for
prioritization.
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to incident management efforts and identifies opportunities to improve
processes, as applicable.
Program
Oversight - Strategy and Decision-Making:
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priorities with customers, service, and stakeholder teams through regular
reporting to senior leadership.
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scope and milestones for each program, aligning to the broader program plan and
company strategies and goals.
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in defining key performance indicators (KPIs) and measurement methods for
program performance against established goals (e.g., scope, timelines,
deliverable quality).
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Builds,
maintains, and executes a clear communication strategy of objectives to
partners and customers, influencing decision-making regarding best practices
for Oracle systems.
Program
Oversight - Program and Operations Management:
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both technical and non-technical programs and complex, cross-organizational
programs impacting products and business.
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the work of program staff (e.g., development, release management, customer
success) while providing technical support and direction on removing barriers,
including risks and issues in workflows.
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comprehensive program documentation (e.g., status reports, program plans) and
documents risks and issues.
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attention to detail in program management from planning to execution and
reporting.
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regular program status meetings and keeps teams and leadership informed.
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initiatives within the team to improve operational efficiency and enhance
adherence to service level agreements (SLAs) and productivity targets.
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ownership and accountability for forecasting program demands, funding, and resourcing.
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the deployment of change management for programs, such as priority, scope,
scheduling, or requirement changes.
Program
Oversight - Risk Management:
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highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
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comprehensive assessments of costs, benefits, and return on investment (ROI) to
inform decision-making and risk mitigation strategies.
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critical issues while making trade-offs between business needs and technical
constraints.
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blockers for the program and identifies new technical and resource options to
efficiently deliver solutions and drive adoption.
Process
Efficiency - Process Optimization:
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program improvement, implementing best practices and driving cross-team process
optimizations to improve processes.
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and develops program objectives and workflows, while testing and deploying
cross-functional solutions to address critical business problems.
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with management to initiate and maintain processes and procedures that guide
and assist teams in reaching their goals.
Process
Efficiency - Continuous Improvement:
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efforts to integrate continuous improvement within programs, driving insights
across many workstreams to generate recommendations that deliver operational
efficiencies.
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and standardizes data-driven decision-making frameworks, ensuring insights
drive efficiencies.
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and addresses gaps to facilitate business-critical improvements to the
solution's availability and reliability.
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processes based on feedback and KPIs, analyzing results through retrospectives.
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requirements and configurations of existing and new development tools, where
applicable.
Collaboration
and Program Leadership - Cross Functional Collaboration:
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collaboration across multiple teams, driving discussions that align priorities
and program goals.
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medium-scale efforts to optimize processes, identifying and implementing
solutions that enhance team efficiency.
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program updates, risks, and opportunities to managers and leadership,
influencing decision-making.
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relationships with key stakeholders, ensuring their perspectives are integrated
into program planning and execution.
Collaboration
and Program Leadership - Program Leadership:
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programs to continuously improve organizational efficiency.
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technical direction and mentorship to cross-functional teams.
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and guides change at all levels of the group from initiation through delivery.
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that the program team and other stakeholders are aligned with the program goals
and motivated, identifying and addressing conflicts and issues.
Data and
Analysis:
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and automates reporting, partnering with development teams to continue improving
reports, dashboards, forecasts, and models to help manage program execution.
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data to solve moderately complex problems impacting the success of the
program(s), including adherence to SLAs.
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analysis on a small number of data sources with moderate complexity, which may
include competitive analysis, trend analysis, and KPI analysis, to drive
data-informed decisions to support the program goals, presenting findings with
immediate teams stakeholders.
Stakeholder
Engagement:
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as a liaison with or between stakeholder teams, driving effective collaboration
for customer success within Oracle commitments.
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relationships with internal and external stakeholders to align program
priorities and commitments.
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and documents stakeholder needs and works cross-functionally to implement
solutions that enhance satisfaction.
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risks to customer satisfaction and advocates for improvements or mitigation.
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risks to customer satisfaction and evaluates mitigation efforts, providing
solutions to the immediate team and related teams to ensure alignment on
resolving these risks.
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balance team priorities and Oracle commitments to ensure optimal coverage and
response to key customer needs, minimizing risks to the program.
Core
Responsibilities
Planning
& Execution:
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and coordinates moderately complex tasks, monitoring timelines and deliverables
to ensure timely completion and adherence to requirements for a moderately
sized project or initiative. Efficiently delegates, monitors, and prioritizes
work across multiple projects, providing technical oversight and adjusting
plans to address shifts in resources or timelines.
Collaboration
& Partnership:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Collaborates
across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to
ensure proposed solutions meet their needs. Supports inclusivity by actively
seeking and listening to diverse perspectives, ensuring others feel heard and
respected.
Problem
Solving:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Identifies
and addresses moderately complex issues by analyzing a wide range of data
and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment
and suggests potential solutions. Reviews, contributes to, and documents
problem solving strategies.
Continuous
Learning:
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learning opportunities to expand knowledge and skills and/or tools in new areas
and stays abreast of the latest industry trends and best practices. Proactively
seeks and leverages ongoing feedback and training to improve skills. Coaches
and mentors junior team members, fostering continuous learning and knowledge
sharing within and across teams.
Continuous Improvement:
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ideas, recommends updates, and/or collaborates on the implementation of process
improvements to increase the efficiency and effectiveness of processes,
protocols, and workflows across teams, and evaluates the impact on key
stakeholders. Solicits feedback from others on ideas for alternative approaches
and methods for continued improvement.
Performance
and Development:
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to the talent development pipeline by participating in candidate interviews,
assessing candidates, and providing hiring recommendations.
Career Level - IC4