Principal Technical Support Engineer - OASE

As a Support Engineer, you will be an essential technical resource for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs), assisting with the installation, recommended maintenance, and use of Oracle products. This role requires a good understanding of Oracle products and platforms, with a focus on learning and developing expertise in these areas.

Required Skills:

Technical Skills:

• 10-12+ years of experience with Linux Operating Systems, including scripting and troubleshooting.
• Good knowledge of Database/SQL.
• Advanced knowledge with Oracle products such as OBIEE, OAS, OBIA, FDI and OAC.
• Understanding of WebLogic Server Security Configuration (LDAP, users, and groups) is desirable.
• Exposure to Oracle Database/Essbase and SSO/SSL/LDAP is an advantage.

Customer Management:

• Ability to identify customer problems patiently and assist in providing timely technical solutions.
• Possess Strong verbal and written communication skills.
• Possess Strong attention to detail to ensure accuracy, timely issue resolution, and a positive customer experience.
• Commitment to learning and growing within a demanding customer environment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A passion for technology and a strong desire to build a career in Product technical support.

Product and Technology:

• Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA, FDI and OAC.

• Provide technical support to customers, OEMs, and VARs, focusing on the installation, maintenance, and use of Oracle products.
• Troubleshoot issues related to OBIEE, OAS, OBIA, and OAC, FDI and escalate complex problems as necessary.
• Assist in resolving technical issues on Linux Operating Systems, including scripting and basic troubleshooting.
• Support WebLogic Server Security Configuration, including configuring LDAP, handling users and groups.
• Continuously improve your knowledge of Oracle products, with opportunities to work on Oracle Database and learn about SSO/SSL/LDAP configurations.
• Uses own judgement to solve moderately complex problems involving multiple variables and potential outcomes
• Works on a wide range of moderately complex projects/assignments autonomously using own expertise and may lead projects or processes within the team
• Follow established processes and best practices to ensure consistent and effective customer support.