{"id":3938140,"url":"https://alion.io/job/oracle-program-manager-4-94","title":"Program Manager 4","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":367,"ghost_share":0,"stale_share":0.627,"repost_share":0.008,"time_to_fill_p50_days":10,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-26T05:43:12Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-08T10:27:35Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"This role will lead complex technical programs, establishes scope and milestones, improves cross-team processes, automates reporting, and acts as a technical liaison across stakeholder teams.\n Primary Responsibilities\nProgram Ownership\nLead one or more major GPU Cluster Health domains such as strategic customer availability, partner repair execution, RMA/spares governance, data/reporting framework, repair workflow improvement, or engineering platform tooling.\n\nTranslate availability gaps into structured programs with scope, owners, milestones, KPIs, risks, dependencies, and executive-ready status.\n\nDrive weekly operating rhythm for assigned domains, including KPI review, blockers, escalations, decisions, and follow-through.\n\nCustomer and Horizontal Leadership\nSupport the vertical/horizontal TPM model by owning either a customer vertical or a horizontal functional area.\n\nFor vertical ownership, lead availability and repair strategy for assigned strategic customers and customer clusters.\n\nFor horizontal ownership, lead cross-cutting programs such as NVIDIA/AMD partner tracking, SDE/SRE tooling, RMA/spares feedback loop, SOP tracking, or metrics/reporting framework.\n\nKPI Definition and Governance\nDefine KPI measurement methods for repair health, including cluster availability, unavailable-hostbacklog, repair cycle time, repair success rate, reopen rate, spare availability, RMA loop performance, partner responsiveness, and SLA/SLO adherence.\n\nDrive consistent reporting standards across TPMs and support teams.\n\nIdentify trends across multiple workstreams and convert them into prioritized corrective actions.\n\nCross-Functional Execution\nPartner with India, Morocco, and Mexico SDE/SRE teams to identify tooling and first-level support needs.\n\nPrioritize tooling requirements that reduce manual repair coordination, improve triage, automate reporting, or accelerate repair handoffs.\n\nWork with GSL, CHS, CPV, TRS, Warminator, and data center operations to remove repair blockers.\n\nSupport incident-style escalation for clusters at availability risk.\n\nContinuous Improvement\nLead post-program retrospectives and drive process updates.\n\nStandardize repeatable playbooks, intake processes, escalation paths, and repair governance artifacts.\n\nIdentify automation opportunities and advocate for prioritization.\n\nExpected Outcomes \nMajor repair programs have clear objectives, metrics, owners, and measurable improvement.\n\nLeadership has reliable visibility into customer cluster health and repair risk.\n\nRepair blockers are resolved through structured governance instead of ad hoc escalation.\n\nTooling and reporting requirements are translated into actionable SDE/SRE 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