{"id":2029514,"url":"https://alion.io/job/oracle-rma-program-manager-4","title":"RMA Program Manager 4","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":224,"ghost_share":0,"stale_share":0.482,"repost_share":0.013,"time_to_fill_p50_days":5,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T04:06:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:06:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Key Responsibilities\nManage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT.\nMonitor RMA returns, repair status, aging, backlog, and TAT performance.\nWork with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.\nIdentify repair bottlenecks and drive corrective actions to meet committed TAT.\nPartner with Oracle data-center teams to forecast expected RMA returns and understand operational priorities.\nTrack top failure modes and recurring hardware issues; coordinate with suppliers, quality, engineering, and supply-chain teams on containment and corrective actions.\nEstablish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status.\nEscalate material, capacity, quality, or process risks early and drive closure with clear owners and timelines.\nSupport continuous improvement of repair processes to reduce repeat failures and protect data-center availability.\n Required Qualifications\nAt least 5 years of experience in server hardware, RMA, repair operations, manufacturing, quality, or supply chain.\nStrong understanding of server components, including motherboards, CPUs, memory, storage, GPUs, NICs, power supplies, and cables.\nExperience working with suppliers, repair sites, and cross-functional engineering teams.\nUnderstanding of supply-chain planning, spare parts, material availability, and repair-capacity management.\nFluent English communication, both written and verbal.\nAble to work onsite.\nHighly organized, detail-oriented, task-focused, and able to prioritize issues based on business impact and urgency.","description_format":"text","description_chars":1707,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-07T13:50:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1,038 · green card filings: 729","filings_12m":1038,"filings_prev_12m":1197,"green_card_filings_12m":729,"median_offered_wage_usd":143374,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":3,"expected_fill_days":5,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/oracle-rma-program-manager-4","json_url":"https://alion.io/job/oracle-rma-program-manager-4.json","meta":{"generated_at":"2026-10-12T03:24:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-rma-program-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-rma-program-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-rma-program-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-rma-program-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-rma-program-manager-4"}]}