{"id":3567074,"url":"https://alion.io/job/oracle-senior-data-center-support-services-technician-28","title":"Senior Data Center Support Services Technician","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":356,"ghost_share":0,"stale_share":0.624,"repost_share":0.008,"time_to_fill_p50_days":9,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T04:36:47Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T05:15:25Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As an Oracle Data Center Technician, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.\nYou are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .\nQualifications:\nActive TS/SCI security clearance w/polygraph\nBachelor of Science degree in Computer Science, Information Systems or equivalent work experience.\n3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)\n3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.\nMust have demonstrated expertise in two or more of these areas:\nPower Capacity allocation - high and low density racks \nIncident management and resolution on outages \nSystems administration (Linux and/or Windows Servers)\nNetworking (DNS, TCP/IP)\nYou should also be able to demonstrateA solid level understanding of data center design, commissioning and operations best practices and ensures their application\nExamples of process improvement execution\nExamples of a drive to dig into the details of a system or process to solve customer problems\nExcellent oral and written communication skills\nStrong Adherence to Process and be process champion\nStrong influencing skills\nAbility to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment\n\n Ideal candidates would be required to:\nUnderstand the design and functionality of the Data Centers within your assigned Region\nProvide audits for power and mechanical capacity or upgrades.\nWork with internal teams to trouble shoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design related problems.\nWork with local colocation companies to understand and coordinate site utility requirements\nProvide after-hours support as needed\nWork with project teams/colocation partners to properly test and validate installation, operation, and performance of electrical/mechanical systems.\nSupport of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, best practices, maintenance initiatives and operating procedure review\nMaintain all technical documentation regarding corporate data centers, this includes procedures for the operations.Work with Regional leaders and other business leaders to manage projects, optimize performance and improve the reliability and efficiency of the collocation, leased and owned data centre. infrastructure electrical and mechanical systems.\nParticipate in operational reviews to collect and analyze technical data to identify and resolve existing reliability and availability concerns.\nProvide Subject matter Expert resource to identify and resolve resiliency, reliability and availability risks globally.\nOversee the Issue intake, Evaluation, and Resolution Process for the review of collocation, leased and owned data centre builds issues with focus on providing quality improvement recommendations.\nInterface with internal data centre design teams, server hardware teams, environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered\nBe recognized as the technical expert within the group as well as within other teams.\nBe positive and always offer creative, out of the box solutions.\n* Employment for all candidates is contingent upon pass a background check.\n* Minimal travel required.\nDisclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nAs part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. 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