{"id":2668611,"url":"https://alion.io/job/oracle-senior-data-center-support-services-technician","title":"Senior Data Center Support Services Technician","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":305,"ghost_share":0,"stale_share":0.675,"repost_share":0.007,"time_to_fill_p50_days":8,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:56:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-29T15:30:08Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.\nYou are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .\nQualifications:\nActive TS/SCI security clearance\nDoD 8140 Certification such as Security+ or higher\nBachelor of Science degree in Computer Science, Information Systems or equivalent work experience.\n3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)\nMust have demonstrated expertise in two or more of these areas:Power Capacity allocation - high and low density racks \nIncident management and resolution on outages \nSystems administration (Linux and/or Windows Servers)\nNetworking (DNS, TCP/IP)\n\nYou should also be able to demonstrateA solid level understanding of data center design, commissioning and operations best practices and ensures their application\nExamples of process improvement execution\nExamples of a drive to dig into the details of a system or process to solve customer problems\nExcellent oral and written communication skills\nStrong Adherence to Process and be process champion\nStrong influencing skills\n\nAbility to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment\n Key Responsibilities\nIdeal candidates will be expected to:\nData Center Operations and Technical Support\nUnderstand the design, functionality, and operational requirements of data centers within the assigned region.\nPerform advanced break/fix, hardware maintenance, troubleshooting, and lifecycle support for servers, components, power distribution equipment, and supporting infrastructure.\nMonitor and manage work within ticketing systems, ensuring issues are resolved within established Service Level Agreements.\nServe as an escalation point for complex or non-routine technical issues and provide guidance to less experienced technicians.\nIdentify recurring failures or operational trends and work with internal teams to conduct Root Cause Analysis and develop appropriate Corrective Actions.\nProvide after-hours support when required to maintain operational availability.\nNetwork Installation and Connectivity\nSupport implementation of defined network configurations, installations, augmentations, and connectivity requirements within data center environments.\nValidate cabling, device connectivity, network builds, and installation quality to ensure systems are properly connected and operating without errors.\nGuide less experienced technicians on network installation, cabling, troubleshooting, and established implementation standards.\nCoordinate with network engineering and other technical teams to troubleshoot connectivity issues and support infrastructure deployments.\nCritical Infrastructure and Capacity\nSupport audits and assessments of electrical, mechanical, power, cooling, and capacity requirements within assigned facilities.\nWork with project teams and colocation partners to test and validate the installation, operation, and performance of electrical and mechanical systems.\nPartner with local colocation providers to understand and coordinate site utility and infrastructure requirements.\nParticipate in operational reviews and analyze technical data to identify reliability, resiliency, capacity, and availability concerns.\nProvide technical expertise in identifying and resolving risks affecting critical data center infrastructure.\nSupport failure analysis, maintenance initiatives, troubleshooting activities, and reviews of operating and maintenance procedures.\nSafety, Security, and Compliance\nEnsure adherence to established Standard Operating Procedures, Methods of Procedure, change control requirements, site policies, and colocation vendor requirements.\nMaintain compliance with applicable security procedures and support functional testing of physical security systems when required.\nEnsure work is completed in accordance with health and safety standards, including personal protective equipment, site access requirements, and data center specific safety procedures.\nMaintain accurate technical documentation, operational procedures, troubleshooting records, and supporting documentation for assigned data center environments.\nCollaboration and Vendor Management\nAct as a technical liaison between data center operations, engineering, networking, server hardware, project management, environmental health and safety, security, and other supporting organizations.\nBuild productive relationships with internal stakeholders, colocation providers, contractors, and vendors.\nEnsure contractors and vendors provide quality services and meet established operational and contractual expectations.\nWork with regional leaders and business stakeholders to execute projects, optimize operational performance, and improve the reliability and efficiency of colocation, leased, and owned data center infrastructure.\nSupport the review and resolution of infrastructure and build-related issues and provide recommendations that improve quality and prevent recurrence.\nLeadership and Continuous Improvement\nServe as a recognized technical resource within the team and provide subject matter expertise to other organizations when needed.\nMentor and coach less experienced technicians on troubleshooting, hardware maintenance, network installation, operational procedures, and data center best practices.\nComplete complex or ambiguous assignments with limited direction while helping the team adjust priorities and resources based on operational needs.\nDevelop, document, and share procedures for resolving routine and non-routine technical issues.\nIdentify opportunities to improve processes, workflows, documentation, reliability, and operational efficiency.\nSupport the development and training of team members through knowledge sharing and practical technical guidance.\nMaintain current knowledge of relevant technologies, tools, industry practices, and data center operational standards.\nApproach technical and operational challenges with a positive mindset and develop practical, creative solutions when established approaches do not fully address the problem.\nAdditional Requirements\nEmployment is contingent upon successful completion of required background screening.\nMinimal travel may be required.\n Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nAs part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.","description_format":"text","description_chars":10519,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-16T03:33:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1,038 · green card filings: 729","filings_12m":1038,"filings_prev_12m":1197,"green_card_filings_12m":729,"median_offered_wage_usd":143374,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.317,"p_room":0.35,"age_days":16,"expected_fill_days":8,"reasons":["conf:0","stale_co","evergreen","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/oracle-senior-data-center-support-services-technician","json_url":"https://alion.io/job/oracle-senior-data-center-support-services-technician.json","meta":{"generated_at":"2026-10-29T19:36:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-senior-data-center-support-services-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-senior-data-center-support-services-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-senior-data-center-support-services-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-senior-data-center-support-services-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-senior-data-center-support-services-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2668611}},{"tool":"search_jobs","arguments":{"company":"oracle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2668611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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