{"id":1643126,"url":"https://alion.io/job/oracle-senior-support-engineer-nursing-integrationphys-docclinical-ai-agent","title":"Senior Support Engineer -Nursing Integration/Phys Doc/Clinical AI Agent","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":305,"ghost_share":0,"stale_share":0.675,"repost_share":0.007,"time_to_fill_p50_days":8,"computed_at":"2026-10-29T05:49:05Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":110000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2365},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-01T09:46:51Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-29T15:30:08Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.\n You will be responsible for:\nProviding functional and technical expertise to clients using Oracle Health Products.\nPrioritizing, planning, and managing issue resolution independently and with cross-functional teams.\nInvestigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.\nTroubleshooting workflows internally and externally to identify root causes and support resolution.\nCreating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.\nSupporting incident resolution and application maintenance to help deliver value for Oracle and its clients.\nCollaborating in a fast-paced support environment to address client needs and improve outcomes.\nWhat You’ll Bring:\nBachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.\nAt least 5+ years of experience in one or more of the following areas:\nHealthcare information technology, or HCIT\nHCIT support\nSoftware implementation\nClient relationship management\nOther client-facing or HCIT solution work\nExperience working with Oracle Health Millennium Nursing Integration, Physician Documentation and Clinical AI Agent products or related components.\nWillingness to participate in an on-call rotation as needed.\nFluent English language skills.\nNice to Have:\nClinical background or experience working in a clinical healthcare setting.\nExperience working in Application Managed Services or Product Support roles.\nWhat We Offer:\nVisa Sponsorship and No Relocation Assistance\nOracle offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. 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