{"id":2499876,"url":"https://alion.io/job/oracle-senior-support-engineer-product-data-quality-resolution-2","title":"Senior Support Engineer, Product Data Quality & Resolution","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":227,"ghost_share":0,"stale_share":0.476,"repost_share":0.009,"time_to_fill_p50_days":5,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51900,"max":132400,"currency":"USD","period":"year","gross":null,"usd_annual":132400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T01:03:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T17:44:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Senior Support Engineer, Product Data Quality & Resolution\nRole Purpose\nThe Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.\nThe successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.\nThis role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.\n Technical Support & Investigation\nInvestigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers.\nMonitor, prioritize, and respond to technical support tickets within the operational support queue.\nPerform technical triage to identify root causes and determine appropriate resolution paths.\nCollaborate with Oracle's global manufacturing partners to investigate and resolve product-data quality issues while ensuring corrective actions are measurable, verified, and minimize future recurrence.\nMonitor daily manufacturing data feeds to identify data-quality issues and operational exceptions requiring investigation.\nPerform detailed root cause analysis, including writing SQL queries to examine raw database records and investigate non-standard technical issues.\nRead and interpret XML and JSON data to identify missing, incorrect, duplicated, or improperly formatted product information.\nUtilize REST services to retrieve, validate, and submit product data where required.\nUse Python, where appropriate, to analyze, transform, or validate data supporting technical investigations.\nCross-Functional Collaboration\nPartner with Product Engineering, Manufacturing Engineering, Data Centre Operations, and other cross-functional teams to coordinate technical investigations.\nRecommend corrective actions that address underlying system or process issues rather than individual incidents alone.\nInitiate and coordinate recommendations for systemic improvements while transitioning implementation ownership to the appropriate Product Engineering or Program Management teams.\nWhere investigations require work at remote manufacturing or data centre locations, coordinate appropriate handoff to the responsible Product Engineer or operational team.\nTrack investigations, recommendations, and follow-up activities through completion to ensure timely resolution.\nOperational Excellence\nPrioritize technical issues based on business impact, operational urgency, and data center onboarding risk.\nEffectively manage competing priorities within a fast-paced operational support environment.\nProduce clear investigation reports, root cause analyses, and technical documentation.\nDevelop and contribute to operational knowledge articles, troubleshooting documentation, and support best practices.\nIdentify opportunities to improve operational processes, workflows, and data quality based on investigation outcomes.\nCommunicate effectively with stakeholders at all levels, from engineering teams to senior leadership.\nRequired Skills and Experience\nTechnical Skills\nStrong analytical, investigative, and root cause analysis skills.\nExperience writing SQL queries for technical investigation and data analysis.\nStrong Microsoft Excel skills for data analysis and reporting.\nAbility to read and interpret XML and JSON.\nExperience working with REST APIs and related data sources.\nBasic Python programming skills for data analysis and automation.\nUnderstanding of data validation and product-data quality principles.\nFamiliarity with server and rack-level hardware, configuration, and topology.\nUnderstanding of Product Bills of Materials (BOMs) and parent-child component relationships.\nProfessional Skills\nAbility to coordinate technical investigations across multiple teams and geographic regions.\nExcellent written and verbal communication skills.\nConfidence communicating with both technical teams and senior leadership.\nStrong organizational and prioritization skills.\nAbility to perform effectively under pressure while managing multiple concurrent investigations.\nExperience identifying and recommending systemic improvements that reduce recurring operational issues.\nAbility to collaborate effectively with globally distributed cross-functional teams.\nMeasures of Success\nSuccess in this role will be demonstrated through:\nReduction in product-data issues impacting hardware onboarding into Oracle data centers.\nFaster investigation and resolution of critical operational incidents.\nReduced recurrence of issues through effective root cause analysis and recommended corrective actions.\nImproved product-data quality across Oracle's manufacturing partner network.\nEarlier identification and resolution of data-quality issues before products reach Oracle data centers.\nEffective collaboration and communication across Manufacturing, Product Engineering, Data Centre Operations, and other global teams.\nHigh-quality technical documentation and knowledge sharing that improves operational efficiency.\nConsistent delivery of technical support within a global 24x7 operational environment.\nLocation: Houston, TX | Austin, TX | Nashville, TN\nDisclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from: $51,900 to $132,400 per annum. May be eligible for bonus and equity.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nAs part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. 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