{"id":3140606,"url":"https://alion.io/job/oracle-senior-technical-account-manager-3","title":"Senior Technical Account Manager","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":272,"ghost_share":0,"stale_share":0.691,"repost_share":0.007,"time_to_fill_p50_days":8,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":158000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-23T03:14:38Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T02:49:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"REQUIREMENTS & QUALIFICATIONS\nA. Education & Professional Background\nBachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.\nProfessional finance / accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.\nEnglish fluency required (written + spoken, business-grade); native or fluent Cantonese required.\nB. EPM Cloud Product Expertise\nB.1 Oracle FCCS - Financial Consolidation & Close Cloud Service\nEnd-to-end functional configuration of FCCS including dimension design, consolidation methods, intercompany eliminations, multi-currency translation (FX), ownership-based minority interest, journal entries, and statutory / management reporting outputs.\nHands-on experience building calculation logic for consolidated funding flows, intercompany profit-distribution, and group consolidation scenarios.\nSolid knowledge of financial close cycle - trial balance capture, intercompany matching, eliminations, FX translation, multi-entity consolidation, ownership handling.\n\nAbility to support month-end, quarter-end, and year-end close processes from design through execution and statutory sign-off.\nB.2 Oracle EPBCS - Enterprise Planning, Budgeting & Forecasting\nEnd-to-end functional configuration of EPBCS\n\nExperience translating FP&A processes into EPBCS designs.\n\nKnowledge of planning governance in EPBCS\n\nC. Implementation & Delivery Experience\n8+ years of finance / FP&A / financial close experience, including at least 4 years hands-on with Oracle FCCS and EPBCS.\nAt least two full lifecycle implementations of FCCS (or Hyperion Financial Management) and at least two full lifecycle implementations of EPBCS as functional owner.\nExperience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.\nExperience running or supporting SIT / UAT / regression cycles, end-user training, and hyper-care.\nD. Technical & Integration Literacy\nKnowledge of Oracle EPM Automate, REST API, Data Management / Data Exchange, ODI / FDI.\n\nAbility to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.\nFamiliarity with Smart View, dashboards, and reporting outputs required for finance audiences.\nE. Communication\nWorkshop facilitation skills (fit-to-standard, solution design, UAT readiness).\n\nComfortable translating complex finance-process intent into board-ready configuration and back into audit-traceable documentation.\n\nIndependent and a proactive personality\n\nKey\nResponsibilities\nCustomer Engagement:\n-Serves as the main point of contact for individual-level contracts, providing\ncomprehensive business process, product/service (e.g., hardware, applications,\nsoftware) functionality, and/or implementation knowledge in an advisory manner.\n-Provides timely services in line with their practices, procedures, contractual\nbudgets, leveraging contractual agreements.\n-Maintains customer relations, communicating with customers regularly to ensure\nsatisfaction. Provides updates on customer status to leadership.\n-Educates customers on the most effective and efficient way to leverage Oracle\nservices, products, and tools, providing feedback on customer organization\nperformance.\nIssue Resolution:\n-Reviews service requests and gathers information from appropriate parties to\ndetermine next steps.\n-Identifies potential crises or concerns and works to resolve customer issues\nand incidents in a timely manner, leveraging comprehensive knowledge of\nappropriate resources and other customer experience to develop customized\nsolutions.\n-Connects and/or escalates issues to appropriate teams to reach solutions and\nminimize impact on the business, independently reporting pain points to\nleadership.\nAccount Management and Governance:\n-Develops and maintains service delivery and project plans throughout their\nlifecycle and ensures positive margins according to governance and account\nmanagement expectations and contracted terms.\n-Updates and maintains accurate customer account, contract, and service history\ninformation.\n-Independently conducts periodic account planning and account reviews, tracking\nand communicating status on projects including risk identification and\nmitigation recommendations.\n-Ensures up-to-date documentation of and maintains contract cost, resources and\nscheduling, and scope, working to meet contract revenue and margin objectives.\n-Identifies and submits delivery leads for new opportunities and contract\nrenewals.\nTechnical Delivery Management:\n-Advises customers on optimal use and health or their Oracle product/service\ninvestment, independently providing ongoing maintenance to optimize and ensure\neffectiveness and performance of the product and/or service.\n-Collaborates with cross-functional teams, executing and contributing to\ntechnical delivery plans.\n-Independently acts as a liaison between customers, internal, and external\nteams.\n-Adheres to plans to ensure customers understand and are able to adopt product\nand service changes according to policies and best practices.\nInnovation and Continuous Improvement:\n-Works closely with peers to identify and develop innovative ways of delivering\nservice and improving overall product and service utilization to achieve ROI\ngoals.\n-Contributes to the team by providing guidance and sharing knowledge of\nrelevant product, service, and/or support information or issues.\n-Independently identifies opportunities for enhanced value for services.\n-Provides input on the development of new services and/or processes, remaining\nup-to-date with technological, business, and industry trends.\nCore Responsibilities\nPlanning & Execution:\n-Independently manages work, monitoring timelines and deliverables to ensure\nprojects or initiatives stay on track and meet requirements. Proactively\nprioritizes work and adapts to resource or timeline shifts, suggesting\nadjustments to maintain project efficiency.\nCollaboration & Partnership:\n-Collaborates across teams to align on expectations and achieve shared\nobjectives. Builds and maintains a comprehensive understanding of business,\nstakeholder, and/or customer needs to build and support effective partnerships.\nActively listens to diverse perspectives and asks questions to ensure\nunderstanding of others.\nProblem Solving:\n-Independently identifies and addresses standard and non-standard issues in\naccordance with standard practices, escalating more complex issues as\nappropriate. Analyzes data and/or information from multiple sources to\ntroubleshoot standard and non-standard errors. Contributes to knowledge sharing\nand best practices.\nContinuous Learning:\n-Embraces continuous learning by actively seeking to build knowledge and new\nskills and/or tools and staying current with industry trends and best\npractices. Seeks out and leverages feedback and training to improve skills.\nContributes to a culture of continuous learning and knowledge sharing with team\nmembers.\nContinuous Improvement:\n-Develops ideas and recommends updates to increase the efficiency and\neffectiveness of processes, protocols, and workflows within a team. Seeks input\nfrom team members on alternative approaches and methods for improving work.\nCareer Level - IC3","description_format":"text","description_chars":7268,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-23T08:19:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":8,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/oracle-senior-technical-account-manager-3","json_url":"https://alion.io/job/oracle-senior-technical-account-manager-3.json","meta":{"generated_at":"2026-10-26T03:46:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-senior-technical-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-senior-technical-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-senior-technical-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-senior-technical-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-senior-technical-account-manager-3"}]}