Senior Technical Program Manager
Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Collaborates with cross-functional teams to establish and refine scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and moderately complex, cross-organizational initiatives impacting products and business. Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary. Contributes to and initiates improvements to technical programs, driving the implementation of industry best practices and moderately complex process improvements. Adapts and applies continuous improvement methods within technical programs, identifying insights within assigned workstreams to support generating recommendations that deliver operational efficiencies. Leads technical discussions within the immediate team to align priorities and facilitate collaboration on program goals. Leverages technical expertise to guide cross-functional teams. Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models. Facilitates collaboration as a technical liason with or between stakeholders teams by ensuring smooth communication and program tracking.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
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supports product or service delivery and ensures they meet the applicable third
party, security, export, and accessibility compliance requirements.
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in rapid response to security escalations, identifying risks and appropriate
mitigation strategies and supporting the optimal proposed path to resolution.
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program demands and resourcing to identify risks and ensure that goals are
achievable.
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to the development and implementation of process improvements to improve the
reliability of products or services.
Technical
Management and Execution - Technical Strategy and Execution:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Utilizes
technical knowledge to identify, track, and manage program dependencies and
risks.
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rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Analyzes
requirements and provides input on program strategy development.
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refine and update delivery standards and guidelines.
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and quantifies opportunities for process automations and advocates for
prioritization.
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in incident management initiatives, as applicable.
Program
Oversight - Strategy and Decision-Making:
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in aligning priorities with customers, service, and stakeholder teams through
regular reporting to leadership.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Collaborates
with cross-functional teams to establish and refine scope and milestones,
aligning to the broader program plan and company strategies and goals.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Monitors
key performance indicators (KPIs) and measurement methods for program
performance against established goals (e.g., scope, timelines, deliverable
quality).
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a clear communication strategy of objectives to partners and customers.
Program
Oversight - Program and Operations Management:
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both technical and non-technical programs and moderately complex,
cross-organizational programs impacting products and business.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Drives
the work of program staff (e.g., development, release management, customer
success), identifying and mitigating barriers, including risks and issues in
workflows and technical support.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Ensures
collection and maintenance of program documentation (e.g., status reports,
program plans) and identifies risks and issues.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Ensures
attention to detail in program management, from thorough planning to execution
and reporting.
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communication across teams.
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and addresses operational challenges that impact team adherence to service
level agreements (SLAs) and productivity targets.
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in forecasting program demands, funding, and resourcing.
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change management for programs, such as priority, scope, scheduling, or
requirement changes.
Program
Oversight - Risk Management:
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moderately complex issues, bottlenecks, and risks within the scope of work,
escalating when necessary.
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costs, benefits, and return on investment (ROI), informing decision-making and
risk mitigation strategies.
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critical issues, making trade-offs between business needs and technical
constraints.
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across teams to remove blockers for the program and leverage technical and
resource options to ensure successful solution delivery and adoption.
Process
Efficiency - Process Optimization:
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to and initiates improvements to programs, driving the implementation of
industry best practices and moderately complex process improvements.
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and documents program objectives, workflows, responsibilities, and
accountability while implementing cross-functional solutions to address
business problems.
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with management to develop and refine processes and procedures.
Process
Efficiency - Continuous Improvement:
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and applies continuous improvement methods within programs, identifying
insights within assigned workstreams to support generating recommendations that
deliver operational efficiencies.
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business-critical improvements to the solution's availability and reliability.
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processes based on feedback and KPIs, analyzing results through retrospectives.
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requirements and configurations of existing and new development tools, where
applicable.
Collaboration
and Program Leadership - Cross Functional Collaboration:
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discussions within the immediate team to align priorities and facilitate
collaboration on program goals.
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on small-scale process improvements, analyzing existing processes and proposing
refinements to enhance team efficiency.
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program updates, risks, and opportunities within the team and related
stakeholders to facilitate decision-making.
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with stakeholders within and outside the team, collecting input to support
program execution.
Collaboration
and Program Leadership - Program Leadership:
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in leading programs to enhance organizational efficiency.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Leverages
technical expertise to guide cross-functional teams.
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change across the team.
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that the program team and other stakeholders are aligned with the program goals
and motivated, identifying and addressing conflicts and issues.
Data and
Analysis:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Collaborates
with development teams to enhance reports, dashboards, forecasts, tools, and
models.
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to the utilization of data to solve problems impacting the success of the
program(s), including adherence to SLAs.
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analysis on a small number of data sources with minimal complexity, which may
include competitive analysis, trend analysis, and KPI analysis, to drive
data-informed decisions to support the program goals, presenting findings with
immediate teams stakeholders.
Stakeholder
Engagement:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Facilitates
collaboration with or between stakeholders teams by ensuring smooth
communication and program tracking.
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Collaborates
with internal and external stakeholders to monitor progress toward program
goals.
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and documents stakeholder needs and works cross-functionally to implement
solutions that enhance satisfaction.
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risks to customer satisfaction and evaluates mitigation efforts, providing
solutions to the immediate team to ensure alignment on resolving these risks.
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coordinate team priorities and ensure coverage to effectively respond to
immediate customer needs.
Core
Responsibilities
Planning
& Execution:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Independently
manages work, monitoring timelines and deliverables to ensure projects or
initiatives stay on track and meet requirements. Proactively prioritizes work
and adapts to resource or timeline shifts, suggesting adjustments to maintain
project efficiency.
Collaboration
& Partnership:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Collaborates
across teams to align on expectations and achieve shared objectives. Builds and
maintains a comprehensive understanding of business, stakeholder, and/or
customer needs to build and support effective partnerships. Actively listens to
diverse perspectives and asks questions to ensure understanding of others.
Problem
Solving:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Independently
identifies and addresses standard and non-standard issues in accordance with
standard practices, escalating more complex issues as appropriate. Analyzes
data and/or information from multiple sources to troubleshoot standard and
non-standard errors. Contributes to knowledge sharing and best practices.
Continuous
Learning:
margin-left:.5in;text-indent:-.25in;line-height:normal'>-Embraces
continuous learning by actively seeking to build knowledge and new skills
and/or tools and staying current with industry trends and best practices. Seeks
out and leverages feedback and training to improve skills. Contributes to a
culture of continuous learning and knowledge sharing with team members.
Continuous
Improvement:
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ideas and recommends updates to increase the efficiency and effectiveness of
processes, protocols, and workflows within a team. Seeks input from team
members on alternative approaches and methods for improving work.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $83,000 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3