{"id":1144511,"url":"https://alion.io/job/oracle-support-engineer-1-29","title":"Support Engineer 1","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":312,"ghost_share":0,"stale_share":0.66,"repost_share":0.006,"time_to_fill_p50_days":8,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-16T17:35:56Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:52:08Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":42},"description":"As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.\nWe encourage candidates from all backgrounds to apply.\nCareer Level - IC1\nBasic Qualifications:\n A minimum of 0-2 year experience and a bachelor's degree including:\n An academic qualification in computer science engineering, information systems, software engineering, or a related field.\nPreferred Qualifications:\n0-2 year experience in application support, client/customer support, incident management, problem management and change management.\nKnowledge on SQL,\nReadiness to work during the shift from 5.30PM to 2.30AM IST.\nOutstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.\nProspective employees need to be ready to work in different shifts and provide on-call support.\nWe encourage candidates from all backgrounds to apply.\n Customer issue resolution: Troubleshoot and resolve technical issues reported 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