{"id":2768126,"url":"https://alion.io/job/oracle-support-engineer-2","title":"Support Engineer","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":254,"ghost_share":0,"stale_share":0.681,"repost_share":0.004,"time_to_fill_p50_days":6,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":45,"currency":"USD","period":"hour","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Oracle","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-13T21:47:44Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-17T08:37:45Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)\nU.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.\nOverview\nAs a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.\nYou will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.\nKey Responsibilities\nInvestigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows\nPerform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers\nRespond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms\nCollaborate cross-functionally to escalate and resolve complex or critical issues\nDocument all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle\nPrioritize workload effectively to meet service level expectations and client needs\nProvide guidance and support to internal stakeholders on escalated customer situations\nContribute to a collaborative team environment by sharing knowledge and supporting peers\nParticipate in after-hours, weekend, and holiday on-call rotations for critical issue support\nQualifications\n3+ years of experience in customer support, technical support, IT services, or healthcare industry\nBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)\nExperience with troubleshooting, help desk environments, or ticketing systems\nAbility to work onsite 3 days per week in one of the designated hub locations\nAbility to obtain required government security clearance\nPreferred Skills\nBasic IT and networking knowledge\nExperience with SQL or querying databases\nFamiliarity with CCL, HL7, or healthcare systems\nExposure to backend troubleshooting or system maintenance\nTechnical certifications (preferred)\nDisclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from $23.08 to $45.05 per hour; from: $48,000 to $93,700 per annum. May be eligible for equity.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nCareer Level - IC1","description_format":"text","description_chars":4646,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-17T04:57:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1,038 · green card filings: 729","filings_12m":1038,"filings_prev_12m":1197,"green_card_filings_12m":729,"median_offered_wage_usd":143374,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.087,"p_room":0.28,"age_days":64,"expected_fill_days":6,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/oracle-support-engineer-2","json_url":"https://alion.io/job/oracle-support-engineer-2.json","meta":{"generated_at":"2026-10-17T08:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-support-engineer-2"}]}