{"id":564594,"url":"https://alion.io/job/oracle-technical-solution-analyst-ii","title":"Technical Solution Analyst II","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":208,"ghost_share":0,"stale_share":0.543,"repost_share":0.005,"time_to_fill_p50_days":4,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":937},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-06T00:00:00Z","employer_posted_date":"2026-07-06","last_verified_at":"2026-09-30T02:38:24Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Are you an experienced problem solver who enjoys troubleshooting and investigation? If you have a solid foundation in IT and are looking to take the next step in your career, this is an exciting opportunity to grow in a dynamic, fast-paced environment.\nAt Oracle Health, we are committed to creating a human-centric healthcare experience powered by unified global data. Our solutions connect clinical, operational, and financial systems to improve outcomes, reduce costs, and support better decision-making across the healthcare ecosystem.\nAs a Technical Solution Analyst II, you will join the International Support team, where you will provide functional and technical support to clients, investigate and resolve incidents, and collaborate with cross-functional teams on more complex issues. You will also leverage your prior experience to contribute to process improvements and support best practices.\nTo succeed in this role, you should have a bachelor’s degree in IT, Healthcare, or a related field (or equivalent experience), at least 2+ years of relevant experience, strong SQL skills, and fluency in English.\n Provide incident resolution and application maintenance\nPerform troubleshooting investigations in front-end and back-end applications\nOwn, troubleshoot, and document investigations and resolution of incidents and complex cases\nCommunicate with clients to explain next steps and resolutions\nWork with Development, Engineering, and Project teams to resolve escalated issues\nDocument notes, activities, investigation steps, and knowledge articles throughout the lifecycle of an issue\nManage workload and handle multiple cases to ensure timely resolution\nPrioritize work based on severity, urgency, and business needs\nDrive continual improvement of support practices\nParticipate in on-call rotation and provide support outside standard hours as needed\nTravel up to 20%\nWork from the Bucharest office 5 days per week\nPerform other responsibilities as assigned\nFollow corporate security policies and safeguard client and organizational data\nCareer Level - IC2","description_format":"text","description_chars":2070,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-09T09:02:26Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.117,"p_room":0.28,"age_days":86,"expected_fill_days":4,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/oracle-technical-solution-analyst-ii","json_url":"https://alion.io/job/oracle-technical-solution-analyst-ii.json","meta":{"generated_at":"2026-09-30T06:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4415,"day_limit":5000,"remaining_today":585,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}