{"id":3647199,"url":"https://alion.io/job/orange-associate-engineer-psm","title":"Associate Engineer - PSM","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":188,"ghost_share":0.027,"stale_share":0.011,"repost_share":0.282,"time_to_fill_p50_days":10,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-11-02T22:23:58Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T13:27:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Publication date : Nov 02, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nThis role centers on maintaining in-depth expertise across various network platforms and technologies to ensure uninterrupted service delivery, utilizing advanced diagnostic tools, automation, and machine learning to promptly resolve operational incidents and optimize network performance, all while collaborating effectively within a technical support framework aligned with Orange Business Services' objectives.\nMaintain comprehensive knowledge of network operation platforms, protocols, and services including Software Defined Network, Private Cloud, Content Delivery Network, Voice, and IP networks.\nDiagnose and resolve network and service incidents using advanced testing tools, ensuring continuous service availability.\nDevelop and deploy automation initiatives for operational tasks leveraging Python, RPA, and related technologies.\nUtilize Machine Learning and Artificial Intelligence tools to enhance diagnostic and troubleshooting processes.\nSupport technical change management activities to preserve service architecture integrity.\nExercise proactive incident response with initiative and effective decision-making under minimal supervision during urgent situations.\nProvide expert-level technical support for global customer service centers by resolving backbone network and SDx/Cloud Infrastructure issues efficiently, meeting defined performance indicators.\nIdentify and address network congestion by coordinating capacity upgrades with Network Build and Run teams in a timely manner.\nContribute to network performance and customer satisfaction goals by delivering high-quality, second-level technical support across backbone network platforms and SDx/Cloud services.\nCommunicate fluently in English, with additional language skills considered advantageous.\nThis role does not include people management responsibilities and focuses primarily on individual technical expertise and collaboration within teams.\nThe absence of direct supervisory duties allows concentration on operational task execution and technical support contributions.\nEffective communication and knowledge sharing with colleagues support overall team performance and operational goals.\nThis position does not involve financial decision-making responsibilities.\nBudgetary and financial considerations are managed by other designated roles, allowing this role to focus exclusively on operational execution and technical support.\nContributing to cost-effective operational practices through process improvements and automation aligns with organizational financial objectives.\nExecute proactive monitoring across networked platforms including SDN, Private Cloud, CDN, Voice, and IP networks to promptly identify and remediate issues, supporting service continuity.\nPerform detailed diagnostics leveraging technical expertise and automation tools to resolve platform incidents efficiently.\nImplement automation of operational tasks using tools such as Incident Orchestrator to enhance alarm management and reduce response times.\nEnsure consistent and clear communication during shift handovers to maintain operational awareness and accountability.\nManage medium to high-complexity incidents with appropriate escalation to uphold service standards and customer satisfaction.\nBalance incident response duties with preventive operational tasks prioritized by business impact.\nConduct quality of service evaluations and engage in problem management aligned with service level agreements and operational requirements.\nMaintain current knowledge of operational procedures and accurately apply them in daily tasks.\nGuide and support team members by providing technical expertise and procedural advice to enhance collective capabilities.\nMonitor recurring incidents and develop proactive corrective and preventive strategies.\nMaintain situational awareness of physical site conditions to facilitate coordinated responses requiring on-site interventions.\nCoordinate effectively with vendors, field services, and carriers to oversee testing, hardware replacements, and manage escalations to sustain service availability.\nSupport supervisory personnel during major incidents by contributing to effective response and recovery activities.\nParticipate in business continuity, disaster recovery, and crisis management efforts beyond standard hours to ensure operational resilience.\nYou demonstrate advanced skills in optimizing global network operations, proficiently resolving technical issues across multiple platforms while strictly adhering to operational procedures. Your solid foundation in network technologies is complemented by experience in troubleshooting, automation, and continuous improvement within telecom environments. You communicate professionally to align with diverse stakeholders and adapt effectively to changing priorities, maintaining focus on delivering high-quality outcomes in team-oriented settings.\nYou bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":6660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-02T23:14:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/orange-associate-engineer-psm","json_url":"https://alion.io/job/orange-associate-engineer-psm.json","meta":{"generated_at":"2026-11-04T16:39:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-associate-engineer-psm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-associate-engineer-psm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-associate-engineer-psm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-associate-engineer-psm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-associate-engineer-psm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3647199}},{"tool":"search_jobs","arguments":{"company":"orange.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3647199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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