{"id":3490973,"url":"https://alion.io/job/orange-business-engineer-advanced-support","title":"Engineer - Advanced Support","company":{"id":14278,"name":"Orange Business","domain":"orange-business.com","url":"https://alion.io/company/orange-business","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-29T23:34:46Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T09:25:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About us\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nAbout the role\nTo provide next level technical support to backbone supervision centers by resolving low to medium complex proactive backbone network problems and contributing network performance business objectives \nTo provide next level technical assistance on the reactive incidents raised by global customer service centers and contribute to targeted customer satisfaction.\nkey accountabilities\nProvide next level technical support for Global customer service centers and Backbone supervision centers by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIs\nIdentify Backbone network congestion issues and co-ordinate with Network planning and rollout teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all backbone network platforms and services in Orange Business Services\nTo implement assigned high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures \nGenerate “Technical Incident Reports” for major network incidents and problems\nProvision IMN & OTI services( vpn, ipsec, internet etc.) over Orange OGN network \nkey result / decision areas (outcomes)\nGain and apply technical and soft skills as per individual objectives\nAchieve functional KPI targets\nContribute to customer satisfaction and Network Performance KPI targets\nAbout you\nknowledge and abilities\nExcellent knowledge of communication standards and OSI/commercial protocols as follows:\nNetwork Technologies - IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI, \nBasic understanding of SDWAN, SDN network and Segment Routing\nProfessioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies:• CISCO ASR/IOS Routers /,• Cisco Catalyst Switches • Juniper Routers • NSO and similar nerowrk orchestration tools• Network & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.• Excellent Analytical and trouble-shooting skills• Good understanding of Telecom Service providers Networks and Services\nYou bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.\nWhat we offer\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nOnly your skills matter\nRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.","description_format":"text","description_chars":4107,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Telecommunications","Managed Network Services","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-29T23:34:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/orange-business-engineer-advanced-support","json_url":"https://alion.io/job/orange-business-engineer-advanced-support.json","meta":{"generated_at":"2026-10-31T09:53:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14278},"rest":"https://alion.io/mcp/rest/get_company?id=14278"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-business-engineer-advanced-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-business-engineer-advanced-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-business-engineer-advanced-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-business-engineer-advanced-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-business-engineer-advanced-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3490973}},{"tool":"search_jobs","arguments":{"company":"orange-business.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3490973},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}