{"id":2895329,"url":"https://alion.io/job/orange-business-services-engineer-advanced-support","title":"Engineer - Advanced Support","company":{"id":14278,"name":"Orange Business","domain":"orange-business.com","url":"https://alion.io/company/orange-business","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-20T04:26:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T17:39:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About us\nJoin us at Orange Business!.We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nAbout the role\nmission / role purpose\nTo provide next level technical support to backbone supervision centers by resolving low to medium complex proactive backbone network problems and contributing network performance business objectives\nTo provide next level technical assistance on the reactive incidents raised by global customer service centers and contribute to targeted customer satisfaction.\nkey result / decision areas (outcomes)\nTo gain and apply technical and soft skills as per individual objectives\nTo achive functional KPI targets\nTo contribute to customer satisfaction and Network Performance KPI targets\nAbout you\nknowledge and abilities\nExcellent knowledge of communication standards and OSI/commercial protocols as follows:Network Technologies - IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI, Basic understanding of SDWAN, SDN network and Segment Routing\nProfessioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies:\nCISCO ASR/IOS Routers /,\nCisco Catalyst Switches\nJuniper Routers\nNSO and similar nerowrk orchestration tools\nNetwork & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.\nExcellent Analytical and trouble-shooting skills\nGood understanding of Telecom Service providers Networks and Services\neducation, qualifications, and certificationsUniversity degree or equivalent experience (Computer or Telecommunications or Networking)\nYou bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.\nWhat we offer\n\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. \nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. \nReward Programs: Employee Referral Program, Change Maker Awards.\nOnly your skills matter\nRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. 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