{"id":2000170,"url":"https://alion.io/job/orange-contact-center-specalist","title":"Contact Center Specalist","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":230,"ghost_share":0.026,"stale_share":0.004,"repost_share":0.278,"time_to_fill_p50_days":9,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T13:52:20Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":28},"description":"Publication date : Aug 20, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nDrive the delivery and continuous improvement of robust, scalable contact center solutions by managing escalations, integrating advanced technologies, and optimizing omnichannel interactions to support seamless customer experiences across Orange’s platform ecosystem.\nTroubleshoot and resolve escalated incidents related to IVR, call routing, SIP trunks, and omnichannel interactions.\nCollaborate with Genesys Support and vendors to address critical platform issues effectively.\nManage incident response processes and conduct root cause analysis for outages and service disruptions.\nProvide operational support for Genesys Cloud CX, NICE CXone, and Webex Contact Center solutions aligned with business requirements.\nDevelop and configure IVR flows, call routing strategies, and omnichannel interaction paths.\nIntegrate Genesys Cloud with CRM systems such as Salesforce and Microsoft Dynamics, as well as databases and third-party applications.\nConfigure and optimize ACD, Workforce Management, and Workforce Engagement Management features.\nGuide the team in daily monitoring, maintenance, and troubleshooting of the contact center environments.\nOptimize SIP trunking, voice quality, and telephony infrastructure to ensure high performance.\nManage user roles, permissions, and security configurations within the Genesys platform.\nDevelop and maintain APIs, webhooks, and system integrations to enhance automation and scalability.\nImplement AI-powered chatbots, speech analytics, and automation solutions to drive efficiency.\nUtilize cloud service providers such as AWS, Azure, or Google Cloud to support scalable integration solutions.\nYou bring over 5 years of experience in Contact Center Engineering, including a minimum of 3 years with hands-on work in Genesys Cloud CX. You possess deep technical knowledge in ACD, IVR, SIP, WebRTC, and omnichannel functionality, along with experience in scripting and API integrations. You are proficient with cloud platforms such as AWS, Azure, or GCP, and adept at integrating contact center solutions with CRM systems. Your background includes workforce engagement management and AI-driven technologies, and you hold relevant certifications such as Genesys Cloud CX/NICE CXone CIP Core.\nYour professional skills:\nDemonstrate extensive experience with Genesys Cloud CX and contact center engineering spanning more than 5 years.\nApply in-depth knowledge of telephony systems including ACD, IVR, SIP, WebRTC, and omnichannel communication features.\nUtilize programming and scripting skills in JavaScript, Python, JSON, and RESTful APIs to support system integrations and automation.\nLeverage expertise in cloud platforms such as AWS, Azure, or Google Cloud and adhere to security best practices.\nIntegrate contact center platforms with CRM software including Salesforce, ServiceNow, and Microsoft Dynamics to enhance customer data flow.\nEmploy hands-on experience with Architects, Composer, and Interaction Routing tools within contact center environments.\nIncorporate workforce engagement solutions, speech analytics, and AI-driven technologies to improve contact center operations.\nYour soft skills:\nEffectively address and resolve complex technical problems with clear troubleshooting strategies.\nCommunicate complex concepts and technical information clearly and professionally to diverse stakeholders.\nAdapt to evolving technologies and dynamic project requirements with flexibility and continuous learning.\nCollaborate effectively within cross-functional teams to achieve shared goals and maintain operational excellence.\nJoin Orange as a Contact Center Specialist to contribute to innovative customer experience solutions in a collaborative and dynamic environment. Your expertise will drive impactful enhancements across cloud-based contact center platforms, enabling seamless interactions and operational excellence. Experience an environment that values skill development, adaptability, and continuous improvement, aligned with Orange’s mission to connect and empower communities.\n\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5657,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T10:57:09Z"},{"event":"close","at":"2026-10-08T09:20:41Z"},{"event":"reopen","at":"2026-10-08T14:25:23Z"},{"event":"close","at":"2026-10-12T16:07:16Z"},{"event":"reopen","at":"2026-10-20T08:44:22Z"},{"event":"close","at":"2026-10-20T13:56:16Z"},{"event":"reopen","at":"2026-10-20T14:40:12Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.54,"p_room":0.35,"age_days":28,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/orange-contact-center-specalist","json_url":"https://alion.io/job/orange-contact-center-specalist.json","meta":{"generated_at":"2026-10-27T17:07:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6631,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-contact-center-specalist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-contact-center-specalist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-contact-center-specalist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-contact-center-specalist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-contact-center-specalist"}]}