{"id":2000159,"url":"https://alion.io/job/orange-crm-functional-analyst-dynamics-365-power-platform","title":"CRM Functional Analyst Dynamics 365 & Power Platform","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":224,"ghost_share":0.031,"stale_share":0.004,"repost_share":0.295,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Evere, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"GitHub","optional":true}],"status":"live","first_seen_at":"2026-10-07T10:05:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T14:08:42Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Publication date : Jun 22, 2026, 8:28AM\nGrow your career as a CRM Functional Analyst at Orange Business in Belgium - based in Brussels, driven by impact. CRM Functional Analyst at Orange Business\nDynamics 365 & Power Platform\nJunior · Medior | Brussels (Hybrid) | Permanent contract\nAt Orange Business, we lead digital transformation across Cloud, Customer Experience and Data & AI. We don't just implement software, we help organizations unlock their full potential through smarter processes, better data, and exceptional customer experiences.\nOur Microsoft Dynamics 365 & Power Platform team is one of the most dynamic in the Benelux region. With 40 passionate consultants and a rapidly expanding European footprint, we deliver meaningful, large-scale projects for clients that matter.\nSome projects we are proud of:\nMinistry of Foreign Affairs\n\nManagement solution for Belgian citizen evacuation - real impact at national scale.\nTourism Wallonia\n\nDigital platform to regulate and promote local tourism across the region.\nLuxair\n\nEnd-to-end passenger experience system driving customer satisfaction and market growth.\n\nWhat you’ll do:\nAll the responsibilities we’ll trust you with\nIn-depth functional analysis\n\nConduct gap analyses, facilitate workshops, and translate customer insights into clear functional requirements, using interviews and collaborative sessions to uncover what really matters.\nBusiness & IT bridge\n\nServe as the key link between business stakeholders and technical consultants, articulating business needs in a language developers understand, and translating technical constraints back to the business with clarity.\nPlatform configuration & customization\n\nConfigure and tailor Dynamics 365 and Power Platform applications to fit each client's processes and goals, always prioritizing out-of-the-box features before custom builds.\nBacklog & product lifecycle ownership\n\nOwn the product scope and quality delivery end-to-end, grooming the backlog, prioritizing features, and ensuring delivery meets both business expectations and technical standards.\nWho you are:\nWhat matters most for this role\nYour interests & soft skills:\nGenuinely curious about digital transformation and automation\n\nProactive and solution-oriented, you take initiative before being asked\n\nNatural communicator: at ease with the C-suite, end users, and developers\n\nAble to simplify complexity for non-technical audiences\n\nCollaborative team player who values shared success over individual credit\n\nFluent in French or Dutch + English (written and spoken)\n\nStructured thinker with a scalable, 'build it right' approach\n\nYour technical expertise:\nStrong analytical skills with hands-on experience leading discovery workshops and stakeholder interviews\n\nGood consulting mindset, comfortable guiding clients through change and solution adoption\n\nKnowledge of CRM concepts and appetite to grow expertise in Dynamics 365 (Customer Service, Sales, Contact Center)\n\nFamiliarity with Power Platform (Power Apps, Power Automate, Power BI).\n\nAwareness of Agile, FastTrack or Success by Design methodologies is a bonus\n\nWhy you should join us:\nSome of the rewards of working at Orange Business\nA community of experts - as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular “Guild” workshops and knowledge-sharing sessions through our Data Meetups.\n\nCareer growth possibilities - clear paths toward Platform Expert, Solution Architect, or Squad Lead - with mentoring to help you get there.\n\nWe may work with tomorrow’s technology, but at our core we are a people-oriented organization.\n\nAn open and inclusive culture, that enables us to reach our full potential.\n\nHybrid ways of working and modern & collaborative office in Brussels.\n\nCompelling advantages including a flexible mobility, representation and expense allowances, and many more.\n\nReady to build with us?\nWe screen applications on an ongoing basis, with the aim of conducting conversations and interviews as we receive them.\nInterested but feel that you don't match the criteria 100%? We encourage you to apply anyway! Your perfect match might be the next job we are announcing, so why not have a head start and apply now!\nApply with your CV and (if available) links to GitHub, portfolio, or examples of work that reflect your experience.\nMore about Orange Business:\nOrange Business is the Orange Group entity dedicated to businesses and organizations. Our unique history as a telco operator and now an IT services company enables us to support the sustainable digital transformation of enterprise businesses worldwide.\nWe bring the rigor of a network and connectivity expert together with the agility of a global digital solutions integrator. We combine global presence with a local approach to get the most out of digital technology, from networks and cloud to data and service platforms.\nDigital & Data is the dedicated Orange Business entity for professional services in digital and data, operating as part of the Orange Business European organization. We help enterprises design, build and deliver digital and data solutions, from consulting and advisory through to large-scale implementation and managed services, combining deep technical expertise with the operational agility of a ringfenced organization. By pooling expertise across countries, we offer clients a consistent European delivery model, the ability to reuse proven capabilities at scale, and seamless integration with Orange Business' wider proposition in network, AI, trusted cloud and cybersecurity. This dedicated focus on professional services, backed by the strength and reach of Orange Business and the Orange Group, means our clients benefit from specialized digital and data expertise delivered with clear accountability, European coverage, and the assurance of a trusted long-term partner.\nCheck out our career site for even more information or connect with us on LinkedIn.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":6350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T10:57:09Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.45,"age_days":15,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/orange-crm-functional-analyst-dynamics-365-power-platform","json_url":"https://alion.io/job/orange-crm-functional-analyst-dynamics-365-power-platform.json","meta":{"generated_at":"2026-10-23T15:57:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-crm-functional-analyst-dynamics-365-power-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-crm-functional-analyst-dynamics-365-power-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-crm-functional-analyst-dynamics-365-power-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-crm-functional-analyst-dynamics-365-power-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-crm-functional-analyst-dynamics-365-power-platform"}]}