{"id":3290894,"url":"https://alion.io/job/orange-customer-experience-business-analyst","title":"Customer Experience Business Analyst","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":225,"ghost_share":0.027,"stale_share":0.004,"repost_share":0.28,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:15:35Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T04:20:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Publication date : Oct 26, 2026, 12:00AM\nAs a CX Business Analyst, you will be responsible for translating business needs into clear, actionable deliverables that support the design of efficient, customer-centric IT solutions. You will ensure that business requirements are accurately captured and translated into functional specifications, working closely with business teams, IT stakeholders, and customer experience teams to ensure alignment.\nThis role is pivotal in driving transformation and supporting continuous improvement in both operational processes and customer satisfaction.\nMain responsibilities:\nRequirements Gathering & Analysis\nGather and clarify business needs for standard projects.\nTranslate macro customer journeys and process inputs into detailed Use Cases and Business Rules.\nCollect and organize business deliverables, such as mock-ups, content, communications, and translations, ensuring consistency across inputs.\nDocumentation & Functional Deliverables\nProduce clear, comprehensive, and structured documentation to be delivered to IT teams.\nDefine testable acceptance criteria to validate solution quality.\nEnsure that all requirements support a smooth and consistent experience for both the end customer and internal users.\nStakeholder Coordination & Alignment\nCollaborate with Product Owners, developers, UX/UI designers, and business stakeholders to ensure functional alignment and technical feasibility.\nCoordinate closely with the Customer Journey & Process Analyst (meso level) to ensure consistency between business rules and processes.\nAdjust business rules in response to technical constraints, while preserving the customer experience.\nSolution Validation & Testing Support\nReview and validate test strategies and test cases to ensure full coverage of business requirements.\nOversee and validate user acceptance testing, including participation in end-to-end validation sessions.\nMonitor the deployment and post-launch performance to identify bugs or gaps in functional coverage.\nIssue Management & Continuous Alignment\nIdentify and escalate project risks or blockers to project managers in a timely and constructive manner.\nEnsure smooth communication between all project stakeholders to avoid ambiguity and misalignment.\nYour profile:\nSeveral years of experience as a Business Analyst\nKnowledge of Agile methodologies and hands-on experience with tools such as JIRA, and Confluence\nAbility to translate complex business needs into clear, actionable input for technical teams\nStakeholder management and cross-functional collaboration skills\nExperience in functional test validation, execution, and reporting\nCustomer experience mindset: ability to integrate customer expectations, journey fluidity and CX impacts into the analysis and recommendations\nConfident and clear communication, ability toexplain technical topics to non-technical stakeholders\nStructured and solution-oriented mindset\nProficient in English, and French and/or Dutch\nWhat we offer:\nYou will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.\nInspired? Please submit your CV and we will get back to you to discuss the next steps.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":3875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-26T19:56:14Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":1,"age_days":1,"expected_fill_days":9,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/orange-customer-experience-business-analyst","json_url":"https://alion.io/job/orange-customer-experience-business-analyst.json","meta":{"generated_at":"2026-10-28T09:01:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-customer-experience-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-customer-experience-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-customer-experience-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-customer-experience-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-customer-experience-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3290894}},{"tool":"search_jobs","arguments":{"company":"orange.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3290894},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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