{"id":1797649,"url":"https://alion.io/job/orange-customer-service-engineer-mobile-roaming","title":"Customer Service Engineer - Mobile & Roaming","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":221,"ghost_share":0.027,"stale_share":0.005,"repost_share":0.294,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-03T16:26:48Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T13:56:01Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":21},"description":"Publication date : Aug 06, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nThe Mobile & Roaming Operations Engineer is responsible for monitoring, troubleshooting, and resolving signaling and roaming issues across SS7 and LTE/Diameter networks.\nThe role involves analyzing incidents from global customers, investigating SMS and roaming signaling flows, and ensuring network stability through proactive monitoring and collaboration with internal technical teams and international partners.\nIncident Management & Operations\nManage incoming incidents and email requests from global customers and partners.\nIdentify, analyze, and resolve Critical, Medium, and Low priority incidents related to signaling and roaming services.\nDefine escalation procedures and traffic overflow strategies during major outages.\nMonitor roaming traffic and proactively detect potential service issues.\nSS7 Signaling Operations\nIdentify and troubleshoot SS7-related cases such as:\nSMS issues\nLink failures\nSAI/UL signaling issues\nInvestigate signaling traffic transiting through the STP.\nAnalyze complex SS7 traces including:SMS control\n\nSteering\nSMS roaming information\nUnderstand and troubleshoot SS7 call flows related to network attachment processes.\nManage GT-based routing and GT overflow scenarios.\nMonitor SMS services including A2P and P2P traffic and detect problematic destinations or routes.\nLTE / Diameter Signaling Operations\nIdentify and troubleshoot LTE signaling issues including:\nLink failures\nAIR / ULR related problems\nAnalyze Diameter call flows for LTE attachment procedures.\nMonitor LTE roaming signaling KPIs using analytical tools.\nUse DSR Observer tools for:\nConfiguration rules\nTraffic measurements\nQoS monitoring by operator\nUnderstand and troubleshoot GTP-C signaling.\nBusiness & Product Understanding\nMaintain a strong understanding of roaming product offerings and related business implications.\nSupport service quality and ensure customer satisfaction through effective incident resolution.\nRequired Skills & Qualifications\nTechnical Skills\nStrong knowledge of SS7 signaling protocols and architecture.\nKnowledge of LTE / 4G network architecture and Diameter signaling.\nExperience with STP routing, links, and signaling troubleshooting.\nUnderstanding of SMS architecture (A2P, P2P) and SMS routing.\nKnowledge of GTP.\nFamiliarity with roaming architecture and international interconnects.\nExperience using trace analysis and signaling monitoring tools.\nSoft Skills\nStrong analytical and troubleshooting skills.\nAbility to coordinate with multiple global technical teams.\nGood communication skills for incident reporting and escalation.\nUnderstanding of business impact related to network services.\nGood network support knowledge and experience.\nService oriented, customer-focused with good customer service skills.\nGood networking/communications background.Good interpersonal skills.\n\nGood time management, organizational and communication skills.\nAbility to work under pressure.\nAbility to deal with multiple tasks.\nProactive, self-motivated and determined attitude.\nProblem solving skills.\nAble to cover Flexible working hours/shift patterns as and when required (24*7).\nStrong proven knowledge of the Network Operations environment, systems, protocols and services.\nExcellent diagnostic and network troubleshooting skills.\nAbility to understand, analyze and resolve problems quickly.\nGood interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.\nProactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision.\nSelf-motivated and capable to work within a strong team environment is essential. Must be fluent in English language.\nPossession of French language is an asset but not a key requirement.\nYou bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5501,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems 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