{"id":1804838,"url":"https://alion.io/job/orange-customer-success-manager","title":"Customer Success Manager","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":121,"ghost_share":0,"stale_share":0.008,"repost_share":0.017,"time_to_fill_p50_days":6,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ebène, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-03T18:27:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T16:07:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Publication date : Sep 28, 2026, 12:00AM\nAbout usJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nAbout the roleElevate our customers' experience and loyalty as their trusted advisor, steering them towards success through proactive engagement, insightful workshops, and a commitment to addressing their needs.\nBecome the trusted advisor of customers, building loyalty and acting as the main point of contact for follow-up.\nPlan and lead customer workshop sessions, leveraging usage analytics to enhance value and prepare for renewals and upsells.\nCollaborate cross-functionally with team managers to deepen the understanding of our internal ecosystem and customer needs.\nIdentify and address customer pain points related to collaboration solutions, working with internal stakeholders for improvement.\nPromote our value proposition to global sales teams, sharing success stories and aiding in customer opportunity identification.\nAnalyze customer usage data to develop proactive strategies for solution adoption and success.\nIdentify and nurture professional services opportunities during client projects.\nTake part in account planning sessions with both internal and client key stakeholders.\nFacilitate timely and accurate communications with clients while establishing key performance indicators for engagement.\nMaintain customer account information within a CRM environment and support management initiatives by taking on additional responsibilities.\nAbout youYou are a results-driven professional with a deep understanding of value drivers in SaaS UC business models and a solid grasp of ITSM concepts. Multilingual with fluency in English and French, you possess excellent organizational abilities, strong analytical skills, and a consultative mindset to effectively manage customer relationships and drive growth.\nYour professional skills:\nYou possess a profound knowledge of value drivers in SaaS UC business models, enabling you to align solutions with customer needs.\nYour firm understanding of ITSM concepts allows for effective client engagement and problem resolution.\nYou demonstrate proficiency in using collaboration tools like Cisco Webex, Zoom, and Microsoft Teams to enhance customer interactions.\nYour analytical skills assist in developing insights that guide strategy and improve customer journey management.\nYou bring experience in leading projects using agile methodologies to effectively meet diverse organizational goals.\nYour soft skills:\nYour multi-lingual capabilities in English and French enhance client communications and relationship management.\nYour organizational skills ensure that multiple programs are managed effectively, coordinating both internal and external resources.\nYou demonstrate strong empathy towards customers, coupled with a passion for driving revenue and growth.\nYour ability to influence others is demonstrated through effective persuasion and negotiation skills.\nYou exhibit excellent communication abilities, contributing to impactful presentation and engagement with clients.\nAt Orange, we promise to provide you with an empowering environment where your problem-solving attitude, curiosity, and tech ambition will thrive. As a Customer Success Manager, you will have a direct impact on our clients' success while leading with empathy and inspiring your teammates. Together, we will navigate challenges, explore new ideas, and cultivate growth for both our customers and your professional journey.\nWhat we offer\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nOnly your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.At Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"Mauritius","iso":"MU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-03T19:01:25Z"},{"event":"close","at":"2026-10-05T03:33:17Z"},{"event":"reopen","at":"2026-10-05T05:49:55Z"},{"event":"close","at":"2026-10-10T05:53:17Z"},{"event":"reopen","at":"2026-10-10T08:33:25Z"},{"event":"close","at":"2026-10-10T14:23:01Z"},{"event":"reopen","at":"2026-10-10T17:08:15Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.472,"p_room":0.55,"age_days":8,"expected_fill_days":6,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/orange-customer-success-manager","json_url":"https://alion.io/job/orange-customer-success-manager.json","meta":{"generated_at":"2026-10-12T19:10:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-customer-success-manager"}]}