{"id":1797563,"url":"https://alion.io/job/orange-customer-support-engineer-internship-determined-contract","title":"Customer Support Engineer (Internship - Determined Contract)","company":{"id":696752,"name":"bonnorange","domain":"bonnorange.de","url":"https://alion.io/company/bonnorange","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":100,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":470},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:15:47Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-08T22:41:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Publication date : Sep 24, 2026, 12:00AM\nWhat we’re looking for:\nCustomer Support Engineer - Single point of contact for incidents and planned operations, incident coordination, resolution of simple incidents, for the services operated by the SSPO department (Shared Services and Platform Operations).\nWhat you’ll be doing:\nProcessing all information received by SSPO related to planned operations, incidents, and information requests, regardless of the channel (approved ticketing tools, email, phone), ensuring a resolution/response is provided as quickly as possible (according to client contracts).\nSingle point of entry for all Orange Affiliates (local SMCs and TMCs) and other TMCs in Orange related to technical incidents, customer complaints, and planned operations (all linked to services operated by SSPO).\nUnderstanding and implementing operational processes and procedures. Verifying specific information in approved tools for different projects (portals, log aggregators, ticketing tools, etc.) to determine the status of services operated by SSPO.\nResolving low and medium complexity incidents by testing functionalities and application performance, running scripts, and applying procedures to adjust parameters as per client specifications and requests. Communicating with teams involved in incident investigations, both technical SSPO teams and operational teams from clients/partners/vendors, to gather relevant information for effective communications to clients, management, partners, and operational teams (alerts, planned interventions, incidents), and translating technical jargon into user-friendly language (including non-technical individuals).\nDocumenting tickets for complaints with all relevant information (updates from other ticketing tools, new information from emails, notifications from clients/partners/vendors, etc.).\nCreating (if not already available) and updating important information in the Knowledge Database/portals/sharepoints to provide transparency to the team on existing contacts/procedures/working methods.\nAnalyzing and processing historical incident data to identify recurring issues and propose improvements for service quality enhancement.\nEnsuring effective work processes with clients/partners/vendors/internal teams through complete communication to minimize investigation time and restore service quality in case of incidents.\nOther responsibilities/activities assigned by the team manager or related to the team’s objectives and activities.\nWhat you need to know/have:\nGood communication skills, both within the team and in client interactions.\nAbility to closely follow the progress of an issue until it is resolved.\nAbility to establish and maintain relationships, both within the team and across departments, as well as with clients.\nCustomer-oriented.\nResults-oriented.\nTeamwork.\nForeign languages: English - Advanced level; French - Beginner level.\nKnowledge of ITIL.\nHigh-level knowledge in IT and Telecom.\nService/Project Management knowledge is an advantage.\nStudent in the final year or graduate of specialized faculties in Computer Science, Engineering, or Telecom, with at least one year of experience in IT or Telecom.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":3570,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Elementary (A1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-03T18:16:47Z"},{"event":"close","at":"2026-10-03T18:20:21Z"},{"event":"reopen","at":"2026-10-04T08:48:15Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.751,"p_room":0.55,"age_days":4,"expected_fill_days":4,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/orange-customer-support-engineer-internship-determined-contract","json_url":"https://alion.io/job/orange-customer-support-engineer-internship-determined-contract.json","meta":{"generated_at":"2026-10-09T02:37:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":821,"day_limit":5000,"remaining_today":4179,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696752},"rest":"https://alion.io/mcp/rest/get_company?id=696752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-customer-support-engineer-internship-determined-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-customer-support-engineer-internship-determined-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-customer-support-engineer-internship-determined-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-customer-support-engineer-internship-determined-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-customer-support-engineer-internship-determined-contract"}]}