{"id":4017744,"url":"https://alion.io/job/orange-network-and-security-engineer","title":"Network and Security Engineer","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":98,"open_postings":181,"ghost_share":0.039,"stale_share":0.011,"repost_share":0.293,"time_to_fill_p50_days":11,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Security","role_family":"Security","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"FortiGate","optional":true},{"name":"ITIL","optional":true},{"name":"Zscaler","optional":true}],"status":"live","first_seen_at":"2026-11-10T12:23:43Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:49:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Publication date : Nov 10, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nJob Purpose (L1.5 - Network and Security Engineer)\nTo provide advanced technical and process support across the case excellence lifecycle for IT Services customers, acting as an escalation point for L1 cases and ensuring high-quality, timely resolution.\nTo independently manage, troubleshoot, and resolve complex proactive and reactive incidents, while guiding L1 engineers and ensuring adherence to operational processes and SLAs.\nTo support continuous service improvement by identifying recurring issues, contributing to root cause analysis, and enhancing troubleshooting documentation and knowledge bases.\nKey Tasks and Responsibilities\nAct as a senior point of contact for customer incidents, handling escalated cases from L1 and providing expert technical guidance.\nReview, validate, and refine incident qualification and case handling performed by L1 engineers to ensure accuracy and completeness.\nPerform in-depth technical troubleshooting using advanced diagnostics, logs analysis, packet captures, and vendor-specific tools across supported IT services.\nOwn incidents end-to-end, including complex or long-running cases, ensuring proper prioritization, customer communication, and resolution within SLA commitments.\nLead coordination efforts with internal technical teams, service owners, and third-party vendors to drive timely fault isolation and resolution.\nProvide mentorship and technical coaching to L1 engineers, including guidance on troubleshooting methodologies and best practices.\nIdentify trends, recurring incidents, and systemic issues; contribute to root cause analysis (RCA) and preventive actions.\nEnsure accurate and detailed documentation of troubleshooting steps, findings, and resolutions in the ticketing system and knowledge base.\nParticipate in service reviews, process improvements, and readiness activities for new services or technologies.\nSupport change, problem, and major incident management processes as required.\nSkills and Qualifications\nStrong hands-on knowledge of computer networks and security concepts (CCNA-level knowledge required; CCNP is a plus).\nFluent in English (French is a plus) with strong written and verbal communication skills for both customers and internal stakeholders.\nExcellent customer management skills with the ability to handle escalations and challenging situations professionally.\nStrong analytical, troubleshooting, and critical-thinking skills with a structured problem-solving approach.\nSolid understanding of ITIL-based support processes (Incident, Problem, Change, and Escalation Management).\nAdvanced knowledge of enterprise security and networking technologies, including:\nFirewalls, proxies, load balancers\nIntrusion Prevention and Detection Systems\nActive Directory and identity-related services\nHands-on experience with one or more of the following vendors:\nFortiGate, Check Point, Palo Alto Networks\nZscaler, Netskope\nF5 BIG-IP\nStrong experience with network fundamentals:\nDNS, DHCP\nLayer 2 / Layer 3 switching and routing\nProven hands-on troubleshooting experience on routers, switches, and security appliances.\nComfortable working on complex, multi-technology environments and learning new platforms as required.\nCertifications (Preferred)\nFortinet Certified Professional (FCP) - Network Security\nZscaler Digital Transformation Administrator\nPalo Alto Networks Certified Network Security Administrator (PCNSA) or Engineer (PCNSE)\nNetskope Certified Cloud Associate (NCCA) or Cloud Security Administrator (NCCSA)\nEducational Background\nB.Sc. in Engineering, Telecommunications, Computer Science, or equivalent.\nProfessional Experience\n3-5 years of experience in IT support, network operations, or security operations roles.\nYou bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a 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