{"id":1804806,"url":"https://alion.io/job/orange-senior-application-support-and-cloud-ops-engineer","title":"Senior Application Support and Cloud Ops Engineer","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":118000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Hadoop","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"Oracle","optional":false},{"name":"PHP","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true}],"status":"closed","first_seen_at":"2026-10-03T18:27:11Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T17:08:15Z","board_verified":false,"closed_at":"2026-10-10T17:08:15Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Publication date : Feb 25, 2026, 12:00AM\nAbout usJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nAbout the roleSenior Application Support and Cloud Operations Engineer\n\nMission:\nThe Managed Application Cloud Expertise (MAC) team is part of the Digital Technology Organization . MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.\n\nKey tasks and responsibilities:\nManaged Application Cloud Expertise delivers 2nd level (application and Infra)support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).\n\nWithin the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):\nTechnical responsibilities:\nEnsure applications’ availability to meet the SLA target\nHandle, diagnose and route in real-time incoming trouble tickets\nProvide system administration for the applications implemented on Windows servers.\nExecute changes and task orders on windows server\nResponsible for 2nd level technical support and escalation\nCommunicate planned/unplanned outages to end users\nParticipate in the UAT testing for any bugs/new application features\nWorking in devops mode for all applications hosted in the cloud, this includes (but not limited to):\nFully understanding the functionality of applications to help them define their QoS matrixes\nProviding L2 support for the cloud infrastructure\nProviding L2 application support to cloud-based applications\nFunctional responsibilities:\nManaging and handling known issues related to the application support or to the infrastructure support\nCollaborating within the team\nCoordinate with development teams for application updates, patches, and new feature deployments, ensuring minimal disruption.\nContribute to automation initiatives\nMaintain documentation related to application configurations, infrastructure, and troubleshooting procedures.\nEngage in continuous learning\nParticipate in on-call rotation and ensure timely response to critical incidents outside regular working hours.\nContribute to service improvement initiatives\nAbout youFunctional Skills:\nTroubleshooting skills\nStrong ability to work in a team\nExcellent written and verbal communication skills\nTime management\n\nTechnical Skills:\n\nDue to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:\nOperating system administration & scripting (Windows, Linux)\nDatabase administration (Oracle, SQL Server, Postgres)\nWeb Services (SOAP, REST)\nDevelopment using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)\nBig Data platforms, pervious work on Hadoop or mongo DB\nMicrosoft Azure Fundamentals\nMicrosoft Azure Administrator\nVMware Cloud Fundamentals\nContinuous delivery tools (Kubernetes, Ansible)\nSecurity protocols (ethical hacking is a plus)\nGood experience in working in agile and DevOps\nGood understanding of network protocols (CCNA is a plus)\nITIL foundation knowledge (certificate is a plus)\n\nEducational background:\nB.Sc. in computer science or equivalent\nFluent in English\nFluent in French is a plus\nMinimum 3 years of experience within IT\nYou bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.\nWhat we offer\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nOnly your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.At Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5559,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-03T19:01:25Z"},{"event":"close","at":"2026-10-03T21:31:26Z"},{"event":"reopen","at":"2026-10-03T23:46:36Z"},{"event":"close","at":"2026-10-04T02:24:33Z"},{"event":"reopen","at":"2026-10-04T04:40:38Z"},{"event":"close","at":"2026-10-05T01:07:11Z"},{"event":"reopen","at":"2026-10-05T03:33:17Z"},{"event":"close","at":"2026-10-05T11:23:42Z"},{"event":"reopen","at":"2026-10-05T14:04:06Z"},{"event":"close","at":"2026-10-08T06:23:51Z"},{"event":"reopen","at":"2026-10-08T09:20:41Z"},{"event":"close","at":"2026-10-10T17:08:15Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/orange-senior-application-support-and-cloud-ops-engineer","json_url":"https://alion.io/job/orange-senior-application-support-and-cloud-ops-engineer.json","meta":{"generated_at":"2026-10-11T04:43:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3710,"day_limit":5000,"remaining_today":1290,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-senior-application-support-and-cloud-ops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-senior-application-support-and-cloud-ops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-senior-application-support-and-cloud-ops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-senior-application-support-and-cloud-ops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-senior-application-support-and-cloud-ops-engineer"}]}