{"id":1804851,"url":"https://alion.io/job/orange-senior-l3-security-support-engineer","title":"Senior L3 Security Support Engineer","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-03T18:27:10Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T00:14:25Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Publication date : Mar 13, 2026, 12:00AM\nAbout usJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nAbout the roleThe responsibilities will include but not limited to:\nProvide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point.\nWork directly with the vendors when needed to achieve fault resolution within SLA definitions.\nTo coordinate with the engineering team on the validation of new releases.\nAct as a point of reference for both Technical and Processes inquiries from other team members or external customers.\nAct as a coach/mentor for both his team and other teams like Service Operations Teams and Change & Release management teams, prepare training material, arrange for training premises and aids and provide training sessions.\nProvide next level technical support for Level 2 Engineers.\nResolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.\nPerform SIPs actions managed by senior engineers and update the action plan of the SIP.\nPerform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.\nTo have view on team vision in order to apply it on day2day activity scope.\nCommunicate to managers areas of improvements and process gaps.\nKeep managers updated regarding escalated/critical issues.\nLead on-boarding plan for new comers (follow up on their knowledge growth, access creation, weakness points ,,,etc ).\nContribute in customers handover specially for customer with special process/solutions.\nPerform any additional tasks that will be assigned by the team manager.\nAbout youMust have\nAt least 7 years of professional experience.\nAt least 5 years of IT/Network security support technical experience.\nVery good understanding of network security technologies\nExcellent understanding of IT & networking fundamentals\nExcellent phone business communication & facilitation skills\nGood understanding of the mobility and managed authentication services\nGood understanding of ITIL incident & change management processes.\nB.Sc degree in computer, communication or electronics engineering.\nFluency in English both Written and spoken\nVery good communications Skills\nNice to have\nCertification in CCNP Security, PCNSE, CISSP\nSoft skill / business courses (Time management, facilitation skills, interpersonal skills, etc ...)\nFluency in French both written and Spoken\nYou bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.\nWhat we offer\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nOnly your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.At Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":4636,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-03T19:01:25Z"},{"event":"close","at":"2026-10-05T01:07:11Z"},{"event":"reopen","at":"2026-10-05T05:49:55Z"},{"event":"close","at":"2026-10-06T08:09:42Z"},{"event":"reopen","at":"2026-10-06T10:48:49Z"},{"event":"close","at":"2026-10-06T13:43:48Z"},{"event":"reopen","at":"2026-10-06T19:31:16Z"},{"event":"close","at":"2026-10-06T22:16:40Z"},{"event":"reopen","at":"2026-10-07T01:00:57Z"},{"event":"close","at":"2026-10-07T10:57:09Z"},{"event":"reopen","at":"2026-10-07T17:10:08Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.662,"p_room":0.55,"age_days":4,"expected_fill_days":3,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/orange-senior-l3-security-support-engineer","json_url":"https://alion.io/job/orange-senior-l3-security-support-engineer.json","meta":{"generated_at":"2026-10-09T03:21:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1926,"day_limit":5000,"remaining_today":3074,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-senior-l3-security-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-senior-l3-security-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-senior-l3-security-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-senior-l3-security-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-senior-l3-security-support-engineer"}]}