{"id":2908497,"url":"https://alion.io/job/orange-senior-system-administrator","title":"Senior System Administrator","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":221,"ghost_share":0.027,"stale_share":0.005,"repost_share":0.294,"time_to_fill_p50_days":9,"computed_at":"2026-10-24T06:02:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ebène, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3299},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T08:33:53Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T15:32:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Publication date : Oct 19, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nInfrastructure and technical leadership\nManage and monitor infrastructure and system deployments, including configuration, testing and maintenance.\nImplement and support VMware, Microsoft and Linux technologies.\nImplement and maintain backup, security and redundancy strategies.\nMaintain the team’s technical standards through expert knowledge of its processes, service offerings and tools.\nProvide technical guidance to clients on escalated tickets and change requests.\nCoach team members through regular quality reviews with the Operations Manager. Identify skills gaps and implement improvement plans to meet current and future operational needs.\nAct as the technical point of contact during project and client handovers. Ensure the required tests are completed and support the Line Manager’s assessment of operational readiness.\nWork with the Team Leader and Line Manager to maintain the quality of day-to-day technical operations and deliverables for cloud customers, improve team efficiency and strengthen overall service quality.\nLead technical escalations and incident resolution during major incidents.\nEnsure support documentation is available and work with the team to maintain the knowledge base for messaging and collaboration services.\nPromote a positive and inclusive working environment built on accountability, collaboration, flexibility and continuous improvement.\nChange management\nFulfil standard and complex change requests.\nManage software updates and configuration, including scripting and automation, across a multi-tier production cloud infrastructure.\nPlan major upgrades and changes to maintain service reliability and availability.\nAct as a key client contact for critical system changes.\nProvide technical input on change requests requiring advanced expertise.\nWork with project leads to establish change management processes tailored to specific requirements.\nIncident management\nRespond to escalated issues, troubleshoot errors and develop technical solutions and process improvements.\nIdentify systemic issues and determine the root causes of complex incidents.\nRestore service as quickly as possible following an outage.\nEscalate incidents to other teams, providing relevant investigation findings.\nGather data and prepare the groundwork for root cause analysis, as required.\nProvide expert support to the System Administrator team during major incidents.\nParticipate in crisis management activities and technical escalations.\nKnowledge management\nDevelop, document and implement standardized procedures for the day-to-day management of messaging and collaboration services.\nSupport and coach Level 1 and System Administrator teams in incident handling and change requests.\nReporting and communication\nCommunicate proactively with customers to understand and resolve issues and manage expectations.\nBuild strong relationships with internal and external stakeholders to improve service and knowledge sharing.\nFoster a proactive, service-oriented culture within the team.\nReport operational issues to the Operations Manager and provide technical debriefs.\nIdentify operational improvement opportunities with the Operations Manager.\nSupport the smooth transition of projects into operations and report on progress to the Operations Manager.\nSkills and experience\nBilingual in English and French, both written and spoken.\nProficient in IT, including networking, Linux, Windows, databases, virtualization and backup.\nKnowledge of:Information systems\nSystems administration in virtualized environments\nIT processes, standards and ITIL\nIncident and change management\nCustomer relationship management\n\nPersonal attributes\nStrong time management, organizational and communication skills.\nExcellent customer service skills.\nProactive, self-motivated and determined.\nProfessional and able to work under pressure while managing multiple priorities.\nPersistent and eager to learn.\nAble to build strong relationships with local and international teams.\nStrong interpersonal, team-building and leadership skills.\nSolid IT and communications background, with strong problem-solving skills.\nFlexible working hours.\nYou bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency 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