{"id":1804839,"url":"https://alion.io/job/orange-senior-technical-consultant-avaya","title":"Senior Technical Consultant - Avaya","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":225,"ghost_share":0.027,"stale_share":0.004,"repost_share":0.28,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T18:27:11Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T09:09:05Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":24},"description":"Publication date : Sep 25, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nTechnical Operational Role: Maintain IP PBX Avaya-RED and IPT equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.\nExperienced on Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS, IP Office\nTechnical Consultancy Role : Ability to handle Techincal escalation role for Global large scale projects.\nKey Spoc for\nPriority & Major Incident\nProblem Tickets\nChange & Operation Project Management\nPatch & Release Management\nCapacity Management\nKnowledge management (KEDB)\nGetting resolution from Third parties, Vendors and suppliers for fault resolution.\nDocumentation (POA, RCA, RFC etc) and Operational reports.\nAdditional responsible for High Level and Low Level Design Document.\nEffective handling of Technical Escalations\nEnsure Service Delivery as per agreed SOW / SLA\nTroubleshoot High Severity incidents provide appropriate RFO/ RCA.\nMentor & Hand hold L1 and Junior Team member and enhance their performance\nParticipate in Change management , preventive maintenance , assess Risk and Impact\nTake initiatives in learning, certifications & evaluating new Networking Technology & Tools\nMIS customer report preparation on technology part\nWork & Drive OEM for the escalated tickets\nDriving Technical Knowledge Transfers & awareness session on best practices within team by proper training session\nExcellent handling of Implementation projects\nRich Hands on experience of knowledge on Avaya-RED Voice Technology solutions - Telephony & Contact Center Technologies and good experience in administration & maintenance of IPT Solution, Avaya Voice solution, application & adjuncts.\nIn depth knowledge of Voice Telephony (Legacy & IPT) of Avaya, Contact Center, Unified Communication, Networking, Linux / Windows OS and SQL DB.\nHands on experience (installation and maintenance) on AVAYA-RED and additional experience on Contact center Products:\nAdministering and support of Avaya technologies as well as good understanding of IP telephony supporting contact centre environment.\nMaintain and troubleshoot Avaya S8800 class media servers and G450, G650 media gateways running Avaya Communications Manager R6.2; and CMS in a dispersed voice network that includes multiple call centers\nCall Center skills: Avaya Contact Center skills: Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, Moves, Adds and changes, Avaya 1X agent, Avaya IP agent, Modular Messaging.\nMaintains advanced telecommunication applications such as CMS, AES, CM8800, Modular Messaging. Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision.\nDetailed knowledge of Avaya Communication 2.x-7.x in a distributed and centralized environment, Avaya Session Manager 6, VoIP (H.323 and SIP) and TDM, CTI applications in a Call Center environment, Avaya Peripheral Gateways, Avaya CMS, Modular Messaging, AES, ACCCM\nProduct installation and troubleshooting on Avaya Aura Communication Manager, Session Manager, System manager, Avaya Aura Experience Portal (AEP), Application Enablement Server (AES), Avaya Call Recorder (ACR), Avaya Call management system and Avaya Voice Portal (AVP) ( preferred).\nAvaya Gateway G430, G450 and G650 Installation/ Troubleshooting Knowledge on Protocol H.242, H.323, SIP & UDP/TCP.\nBasic Familiarity with Solution Designing of Contact Center solution with HLD/LLDWorking knowledge of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/SNOW etc ) .\nUnified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS\n\nEffective Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process\nExperience in designing POA for complex Change/Project.\nGood knowledge in preparing RFO, RCA’s, documentation, Knowledge Bank.\nRich experience in handling of Implementation projects.\nPositions will require to work in rotational shifts to support 24 * 7 operations /project assignments\nYou bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.\n\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-03T19:01:25Z"},{"event":"close","at":"2026-10-06T03:11:46Z"},{"event":"reopen","at":"2026-10-06T05:26:54Z"},{"event":"close","at":"2026-10-07T01:00:57Z"},{"event":"reopen","at":"2026-10-07T03:21:19Z"},{"event":"close","at":"2026-10-08T06:23:51Z"},{"event":"reopen","at":"2026-10-08T09:20:41Z"},{"event":"close","at":"2026-10-10T14:23:01Z"},{"event":"reopen","at":"2026-10-10T17:08:15Z"},{"event":"close","at":"2026-10-10T19:52:44Z"},{"event":"reopen","at":"2026-10-12T09:35:34Z"},{"event":"close","at":"2026-10-15T00:25:15Z"},{"event":"reopen","at":"2026-10-20T08:44:22Z"},{"event":"close","at":"2026-10-20T13:57:17Z"},{"event":"reopen","at":"2026-10-20T14:40:12Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.35,"age_days":24,"expected_fill_days":9,"reasons":["conf:1","repost:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/orange-senior-technical-consultant-avaya","json_url":"https://alion.io/job/orange-senior-technical-consultant-avaya.json","meta":{"generated_at":"2026-10-28T12:39:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-senior-technical-consultant-avaya"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-senior-technical-consultant-avaya"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-senior-technical-consultant-avaya"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-senior-technical-consultant-avaya\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-senior-technical-consultant-avaya"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1804839}},{"tool":"search_jobs","arguments":{"company":"orange.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1804839},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}