{"id":1804785,"url":"https://alion.io/job/orange-senior-technical-consultant-genesys","title":"Senior Technical Consultant - Genesys","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":223,"ghost_share":0.027,"stale_share":0.004,"repost_share":0.278,"time_to_fill_p50_days":9,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T18:27:11Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T06:41:44Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":25},"description":"Publication date : Sep 25, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nTechnical operational role: Manage Genesys Cloud Contact Center solution based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptime.\nImplementation Role : Ability to build and transform other Contact Center solutions to Genesys cloud platform.\nKey SPOC for\nOperational Support for Incident, Change and Problem Tickets.\nGetting resolution from third parties, vendors and OEM’s for fault and build query.\nMove to production support.\nDocumentation and reporting.\nKnowledge management (KEDB).\nBuild and Support to Genesys Cloud Contact Center solutions & third party application integration.\nProven experience troubleshooting technical issues\nExcellent handling of Implementation projects\nParticipate in Change management, assess Risk and Impact\nTake initiatives in learning, certifications & evaluating new networking technology & tools\nDriving technical knowledge transfers & awareness session on best practices within team by proper training session\nAnalyze customer problems and formulates plans to implement to obtain resolutions.\nHands-on experience supporting Genesys Cloud Contact Center solutions in enterprise production environments., preferably in enterprise or financial-services environments.\nAdditionally essential knowledge of IP telephoney, Contact Center environment, Recording & Cloud infrastructure.\nHands on experience (build and manage) on;Strong understanding of Genesys Cloud and/or Genesys Engage architecture and components.\n\nExperience with Inbound and Outbound Contact Center functionality.\nGood understanding of ACD, IVR, Routing, Queues, Skills, Agents, Groups and Interaction Management.\nExperience troubleshooting call routing, agent login, queue, IVR and interaction-related issues.\nAbility to analyze and troubleshoot call flow and routing logic from customer entry point through agent connection.\nExperience with Genesys routing strategies, including skills-based and queue-based routing.\nKnowledge of Architect flows / IVR call flows in Genesys Cloud is highly desirable.\nExperience supporting Agent Desktop, softphones, status/presence, login and interaction handling.\nUnderstanding of recording integration and interaction recording, including integration with platforms such as Verint, where applicable.\nExperience monitoring Genesys platform health, alarms, events, logs and application performance.\nPosition will require to work in rotational shifts to support 24 * 7 operations /project assigments\nYou bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.\n\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange 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