{"id":2255795,"url":"https://alion.io/job/orange-service-delivery-manager-2","title":"Service Delivery Manager","company":{"id":1796248,"name":"Orange Romania","domain":"orange.ro","url":"https://alion.io/company/orange-ro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"eRecruiter","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T03:56:46Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-15T02:19:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What we’re looking for\nOrange Services is looking for a colleague to join the Service Delivery Management Team within the Orange Group Shared Services Center. We are responsible for managing IT and Telecom services for customers across the Orange Group.\nAs a Service Delivery Manager, you will be responsible for the end-to-end management of assigned services and customer relationships, ensuring high quality of service, effective collaboration with delivery teams and continuous improvement in line with customer and business needs.\nWhat you’ll be doing\nService Management\nEnsure end-to-end service deliveryin line with agreed SLAs, OLAs, quality and customer expectations.\nAct as the link between customers and internal teams, ensuring effective communication, coordination and follow-up.\nMonitor service performance and KPIs, identify risks and manage operational escalations through to resolution.\nLead regular Service Reviewswith customers, covering performance, issues, risks and improvement actions.\nIdentify and drive Continuous Service Improvementinitiatives, promoting efficiency, automation, best practices and lessons learned.\nManage service transitionsand ensure operational readiness when new or changed services move into Run.\nDevelop and maintain relevant procedures, operational models, service agreements and governance documentation.\nConduct Customer Satisfaction surveysand follow up on actions to improve customer experience.\nCustomer & Account Management\nBuild and maintain strong relationships with customer stakeholders and understand their business and service needs.\nAct as the customer advocate within Orange and ensure expectations are effectively managed.\nManage the financial and contractual aspectsof assigned services/accounts, including budgeting, forecasting and service-level budget consumption.\nIdentify opportunities for additional services or improvements based on customer needs.\nWork closely with the KAM where one is assigned, ensuring alignment between account management and service delivery. For accounts without a KAM, take ownership of the relevant account management activities.\nPlanning & Collaboration\nParticipate in service planning, programming and roadmap discussions, ensuring future needs are aligned with customer expectations, operational capabilities and budget.\nProvide input on workload and resource requirements for new projects, migrations and service evolution.\nWork transversally with technical, operational, project and business teams to ensure effective service delivery.\nSelf-Management\nConstantly develop service management, business and technical knowledge and stay up to date with technology trends.\nShare knowledge and best practices and contribute to the development of the SDM community.\nCoach and support colleagues when appropriate.\nWhat you need to know/have\nEducation: Bachelor Degree; IT or Telecommunication background would be a plus.\nExperience in Service Management, Service Delivery, IT Operations or Project Management - minimum 2 years.\n Fluency in English and French (both speaking and writing) - mandatory.\nCustomer-oriented, with strong communication, relationship-building and presentation skills.\nStrong coordination, negotiation and influencing skills, with the ability to drive actions across teams.\nProactive, structured and results-oriented, with a strong sense of ownership.\nAbility to manage multiple stakeholders, priorities and challenging situations.\nGood technical understanding and interest in IT/Telecommunication services and technology trends.\nWhat’s in it for you\nPerformance Bonuses - based on your results & the company’s\nLoyalty Bonuses, if you extend your stay\nElectronic Meal Tickets - as you imagine\nMedical & Life insurance for you - facilities for your family, too\nProfessional GSM subscription\nPersonal GSM subscription, also [because we believe in communication!]\nSpecial grants on Smartphones & devices; discounts for Orange products & services\nDevelopment Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring\nWellbeing Programs - we support your Zen\n How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!\nAs one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.\nCome closer to #LifeAtOrange!","description_format":"text","description_chars":4525,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/orange-service-delivery-manager-2","json_url":"https://alion.io/job/orange-service-delivery-manager-2.json","meta":{"generated_at":"2026-10-15T05:55:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1796248},"rest":"https://alion.io/mcp/rest/get_company?id=1796248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-service-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-service-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-service-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-service-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-service-delivery-manager-2"}]}