{"id":1797648,"url":"https://alion.io/job/orange-servicenow-design-lead-customer-integrations","title":"ServiceNow Design Lead - Customer Integrations","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":188,"ghost_share":0.027,"stale_share":0.011,"repost_share":0.282,"time_to_fill_p50_days":10,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-03T16:26:48Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T18:31:51Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":31},"description":"Publication date : Sep 08, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nKey Accountabilities for Senior Design Lead are:\nWork on ServiceNow - TSM module (combination of ITSM & CSM) and integrations for better customer experience.\nDesign, configure, and customize ServiceNow applications, modules, and workflows to meet business process requirements.\nConduct thorough testing and validation of ServiceNow configurations to ensure quality and adherence to requirements.\nAssist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions by customers.\nStay up-to-date with the latest ServiceNow features, best practices, and industry trends to provide valuable insights for optimizing the platform's performance.\nParticipate in ServiceNow-related and other projects, providing expertise and guidance on process improvements and implementation strategies.\nCreate and execute business scenarios (verification) for the solution developed\nProduce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices\nWorks with the project manager/Scrum master/ project coordinator to define and clarify the requirements for the software to deliver for customer integration to SeviceNow\nProvide technical support during UAT and go live. Use defect tracking system and follow resolution of defects\nLevel 3 support to production issues for assigned applications within defined SLA\nProven experience as a Functional expert to define customer Integration with a focus on ServiceNow implementation and configuration.\nIn-depth knowledge of ServiceNow platform capabilities, specially on CSM modules to migrate customers.\nCollaborate with teams to troubleshoot and resolve issues, identifying opportunities for improvement.\nHands-on experience with ServiceNow workflows, forms, business rules, UI policies, and other configuration elements.\nExpertize in ITIL framework and IT service management best practices.\nExcellent communication and interpersonal skills, with the ability to work collaboratively across teams and stakeholders.\nA proactive and adaptable attitude, able to handle multiple priorities and meet deadlines in a fast-paced environment.\nServiceNow CSM certifications is required.\nRoutinely demonstrate solution details during development & ensure rollout to production with business usage.\nDemonstrate an ability to present ideas to multiple stakeholders and gain consensus for these ideas.\nExcellent transversal coordination, facilitation, and leadership skills.\nAbility to build relationships and work across geographies, cultures, and functions\nFollow agile methodologies to ensure quicker delivery (early realization of business benefits). Support regression and integration testing. Mentor and coach junior team members on technical and business knowledge of application(s).\nSkill Profile \n7+ years experience in business analysis with minimum 3 years experience in ServiceNow implementation specially focusing on customer integrations\nGood level of practiced technical knowledge on interface integrations, Customer integrations, rest API integration , Service Bridge\nTelecom background with strong expertise on ServiceNow Integration skills (Service Bridge, RestAPI integration ), NowAssist GenAI and Agentic AI Capabilities.Experience on SOMT will be added advantage.\nStrong troubleshooting skills on ServiceNow platform and capability to propose new solutions to for customer Integration\nCompletion of at least one of the following:\nCertified System Administrator,\nCertified Implementation Specialist - CSM,\nAgile methodology or SAFe is must (Scrum implementation) A certification in Business Analysis and Scrum will be a definite advantage\nYou bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.\n\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of 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