{"id":3609993,"url":"https://alion.io/job/orange-soc-manager-soc-eg","title":"SOC Manager - SOC EG","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":188,"ghost_share":0.032,"stale_share":0.011,"repost_share":0.277,"time_to_fill_p50_days":10,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Security","role_family":"Security","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-02T12:23:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T00:58:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Publication date : Nov 02, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nJob Purpose:\nThe role of the SOC Manager is responsible for Leading the SOC Team as a high-performance team of operations engineers and security experts in Egypt site. Reporting to the Head of SOC for that cluster and working closely with GOPS and business colleagues to ensure stability and quality of the delivery of Global SOC services. with full accountability for achieving business and operational objectives\nKey Responsibilities:\nSupervision of the SOC team in Egypt to ensure compliance to performance targets (KPIs) and overall customer satisfaction.\nTo develop and to maintain a security service operational model to efficiently deliver security services to SOC internal and external customers.\nTo continually monitor and improve SOC operations towards targeted time frames, quality of services objectives, budget, and other service/contracts obligations.\nConduct employee performance reviews in accordance with company policy.\nEnsure staff engagement and motivation all the time.\nDevelopment of staff to ensure skills levels match both current and future operational and customer requirements.\nSchedule team training; leave requests, rostering, and overall staffing requirements.\nResponsible for ensuring adherence to company policy, process & procedures.\nReview of all necessary reporting to ensure the team meets operational, Performance Measurements and customer support targets. Review Consistentlyprimary KPIs reporting.\nEnsure all faults/inquiries are logged and processed in the most efficient process.\nPoint of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames.\nWork to excel for customer service and to focus on customer satisfaction.\nImplementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews defined ownership and continuous service improvement.\nImplementation of strategies to ensure employee satisfaction and motivation.\nRepresent the department if required at customer meetings and service reviews.\nConduct management/staff performance reviews in accordance with company policy.\nDevelop interlocks between his/her team and the rest of Orange Cyberdefense teams.\nContribute to the “Service Operation process & procedure improvements” to increase the team’s productivity and lower the number of incoming escalations within his/her team.\nPutting plans to ensure staff motivation and decrease attrition rate.\nDevelop interlocks with other SOC and SD as well as Service Management teams in the different locations.\nOther administrative tasks as per job requirements.\nAssisting staff in identifying their career path.\nOn Call availability during OBH.\nUndertakes other similar or related tasks as signed by head of department.\nEducation & Professional Experience:\nBachelor's degree in Engineering, Computer Science or equivalent experience\nMin. 10 years related work experience with + 5 years of proven management/leadership experience in multinational environment; preferably in security domain or in customer service industry.\nMaster’s degree is strongly preferable.\nProfessional accreditation in one of the following security certifications (CISSP, CCSP, CCSK, CISM, CISA, ISO27K, or equivalent) is a plus\nTechnical Knowledge & Background:\nSolid knowledge on any of the following topics ITIL, CISM, Security related Certificates\nSolid understanding of Orange Business/OCD Security solutions\nGood understanding on the following technologies such as managed firewalls: Fortinet, Checkpoint and Palo Alto; Ivanti and RAS and Cloud Security and Industrialized Security along with information Security and Security posture management.\nExcellent knowledge of the Service Operation processes and organization.\n\nYou bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5516,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional 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