{"id":3154799,"url":"https://alion.io/job/orange-solution-expert-contact-center-genesys-cloud-2","title":"Solution Expert Contact Center - Genesys Cloud","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":221,"ghost_share":0.027,"stale_share":0.005,"repost_share":0.294,"time_to_fill_p50_days":9,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":177000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false},{"name":"X (Twitter)","optional":false}],"status":"live","first_seen_at":"2026-10-23T12:14:37Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T11:37:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Publication date : Oct 21, 2026, 12:00AM\nÀ propos de nousJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nÀ propos du rôleNous recherchons un(e) Ingénieur débutant pour renforcer notre équipe sur le déploiement et maintient en conditions opérationnelles des solutions Genesys Cloud de nos clients et/ou hébergées au sein d'Orange. Vous intégrerez un Centre de Compétence important composé d’experts sur la technologie Genesys basés en France et dans différents pays, qui gèrent actuellement 40 000 positions centre de contact.\nVotre mission consiste à :\nIntégration de la solution :\nParticiper à des Workshop afin d'accompagnet et conseiller nos clients en phase projet avant d’implémenter les solutions conçues en phase avant-vente.\nDesigner et configurer la solution Genesys Cloud\nRédiger des documents techniques (dossier d'architecture, spécifications techniques et fonctionnelles, dossier d'exploitation …)\nAssurer le handover aux équipes du support Level 2\nAssurer le cas échénant le support Level 3\nAssurer la mise en place de la solution et/ou rétablissement Ingénierie\nAssurer la veille technologique sur les évolutions des infrastructures\nMettre en place des POC pour valider les études de faisabilité\nÀ propos de vousVous êtes de formation minimum Bac+5 type école d'ingénieur ou équivalent et attiré par les technologies en vogue telle que l'intégration de la solution centre d'appel aux différents BOT du marché, IA ou encore le Social Media (WhatsApp/Twitter/Facebook).\nVous êtes autonome, dynamique, curieux et envie d'intégrer une équipe qui sera mettre en valeur votre sens de la créativité et donner les moyens d'y arriver dans un contrat Win-Win. Si vous souhaitez intégrer une équipe, dont les les maitres-mots sont fléxibilité, adaptabilité, écoute, bienveillance et dépassement de soi.\nVous aimez travailler en mode projet et en contacts des clients.\nYou bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.\nCe que nous proposons\nOpportunités mondiales: Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..\n\nEnvironnement de travail flexible: Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).\n\nDéveloppement professionnel: Programmes de formation et opportunités de montée en compétences ou de reconversion.\n\nÉvolution de carrière: Possibilités de progression interne et de mobilité au sein d’Orange.\n\nCulture bienveillante et audacieuse: Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.\n\nProgrammes de récompenses: Programme de parrainage.\nÉgalité des chances en matière d'emploiRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. 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