{"id":3388816,"url":"https://alion.io/job/orange-technical-account-manager","title":"Technical Account Manager","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":219,"ghost_share":0.027,"stale_share":0.005,"repost_share":0.274,"time_to_fill_p50_days":9,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-28T08:23:57Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T02:49:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Publication date : Oct 28, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nRole Mission\nThe Technical Account Manager (TAM) is a strategic, customer-facing role within Orange Business’s, Global Delivery & Support, Global Platform & Services (GPS), Expertise organization. TAMs act as trusted advisors, responsible for delivering technical guidance, service governance, and value realization across a diverse portfolio of Unified Communications and Contact Center solutions, including B2G, Business Talk (BT), Cisco Webex, Microsoft Teams, Video, Genesys, Nice, and more.\nYou will bridge business and technology, managing the end-to-end customer journey-from onboarding through transformation and optimization- ensuring operational stability, technical excellence, and continuous improvement aligned to customer business objectives.\nKey Tasks & Duties:\nCustomer Lifecycle ManagementOwn and manage end-to-end service delivery and lifecycle-from onboarding through steady state to evolution-ensuring high satisfaction and strategic alignment.\n\nTechnical Consultancy & ExpertiseDeliver expert consultancy across UC and CC solutions. Guide customers on service integration, feature adoption, and business alignment.\n\nIncident & Problem CoordinationMonitor and coordinate critical incidents and crisis situations. Act as escalation lead, ensure RCA follow-up, and drive permanent resolution.\n\n Multi-Platform Monitoring & ReportingTrack service performance across platforms (e.g., Microsoft, Cisco, Genesys, Nice) using tools like Power BI, dashboards, and vendor portals. Provide insights and improvement recommendations to CSMs and customers.\n\n Engagement in Technical ProjectsParticipate in build, upgrade, and migration projects. Contribute to HOTO (Hand-Over to Operations) activities and assess readiness for GO/NO-GO decisions.\n\nProactive Service Reviews & OptimizationConduct regular service reviews and success planning sessions with customers. Recommend service evolution, upsell opportunities, and roadmap alignment.\n\nCross-Functional OrchestrationCollaborate with Service Desks, Engineering, Change/Release Managers, Product Owners, and Vendors to ensure holistic service delivery.\n\nBusiness Insight & Digital Transformation SupportHelp customers translate technical capabilities into strategic outcomes. Contribute to digital transformation efforts by identifying new service features or migration paths.\n\nPortfolio-Wide ScopeManage multiple logos and technologies across a blended services landscape, leveraging broad technical knowledge and business acumen.\n\nRequired Qualifications / Skills\n5+ years of experience in UC/CC domain.\nProven experience with a broad mix of technologies, including at least several from the following: B2G, BT, WebEx, Microsoft Teams, Video conferencing, Genesys, Nice, VoIP, or other UC/CC solutions.\nSolid understanding of: \nVoIP, SIP, telephony networks\nNetworking and security basics\nCloud platforms (Azure, AWS, GCP - foundational level)\nExperience working in ITIL-driven environments with an understanding of incident, change, and release processes.\nAbility to manage multiple priorities in a fast-paced, global, customer-facing environment.\nExcellent and fluent in English language (French is a big plus).\nV. Good communication (written and spoken).\nAutonomous and can work under minimal supervision.\nPro-active approach to work.\nCustomer service-oriented attitude.\nProblem ownership and dedications.\nCertifications (Preferred but not Mandatory)\nMicrosoft Teams Voice / Collaboration\nCisco Collaboration / CCaaS Certifications\nGenesys / Nice Technical Certifications\nITIL v4 Foundation (Required)\nPMP, PRINCE2, or Scrum Master (Nice to have)\nCloud Fundamentals (Azure, AWS, or GCP)\nYou bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\nProfessional Development: Training programs and upskilling/re-skilling opportunities.\nCareer Growth: Internal growth and mobility opportunities within Orange.\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n Reward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":5390,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced 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