{"id":2908499,"url":"https://alion.io/job/orange-technical-solutions-expert","title":"Technical Solutions Expert","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":123,"ghost_share":0,"stale_share":0.008,"repost_share":0.057,"time_to_fill_p50_days":9,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":149000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-20T08:33:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T02:42:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Publication date : Oct 14, 2026, 12:00AM\nJoin us at Orange Business!\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nJob Purpose:\nProvide 24x7 Level 2 support for Unified Communications solutions (Microsoft, BTG) to international customers. Manage end-to-end incident resolution, perform standard and complex changes for IP Telephony, and ensure seamless service delivery.\n\nResponsibilities:\nDeliver exceptional customer experience through prompt and effective support.\nOwn and manage incidents and change requests according to shift schedules.\nEnsure timely resolution of voice services issues across multivendor platforms and Orange core voice network.\nMaintain service restoration and business continuity.\nCollaborate with higher technical support, vendors, and internal teams to resolve incidents.\nEscalate issues as needed, providing detailed fault analysis.\nLog, track, and update all incident actions, maintaining clear communication with customers.\nKeep management informed of major incidents and high-impact issues.\nFollow escalation procedures and activate chronic issue protocols when necessary.\nContinuously update technical knowledge on relevant technologies.\nSupport assigned tasks and projects efficiently, contributing to team goals.\n\nQualifications:\nBachelor’s degree in Telecommunications, Computer Engineering, or related field.\nCertifications: Microsoft Teams, AudioCodes, Avaya ACA, CCNP Voice (preferred).\nExperience with SIP tracing, analysis, and VoIP protocols (H.323, SIP, SS7, ISDN, SBC).\nKnowledge of Microsoft Teams, Azure, and Avaya products.\n2+ years of operational experience in voice and network support.\nSkills:\nStrong interpersonal and communication skills.\nCustomer-focused with a proactive approach.\nTarget-driven and business-oriented.\nFast learner with excellent problem-solving skills.\nEffective time management and ability to work under pressure.\nFlexible team player with a logical and analytical mindset.\nLanguages:\nFluent in English (spoken and written).\n\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nAt Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may 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