{"id":1804814,"url":"https://alion.io/job/orange-voice-engineer-osc","title":"Voice Engineer - OSC","company":{"id":52882,"name":"Orange","domain":"orange.com","url":"https://alion.io/company/orange-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":121,"ghost_share":0,"stale_share":0.008,"repost_share":0.017,"time_to_fill_p50_days":6,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"OpenStack","optional":false},{"name":"Red Hat","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-03T18:27:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T09:35:34Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Publication date : Aug 07, 2026, 12:00AM\nAbout usJoin us at Orange Business!.\nWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.\nEvery day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.\nAbout the rolekey accountabilities :\nLead the Fault management of incidents reported by monitoring team and customer facing entities.\nPropose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrastructure in a proactive manner\nCoordinate with Experts who could take it with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning, participating and executing new projects successfully\nLead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.\nCreate and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.\nPerform risk assessments for IP boundary elements which are connecting Voice elements.\nProvide network operations feedback to the management as well as active participation in Network related projects.\nEnsure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management.\nKnowledge sharing within OBS by using the official data repositories assigned such as Lotus Notes databases, Intranet Web sites, Fault and Change Management tools\nMaintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution.\nManage projects related to new software, hardware or services release in the production network (voice and Video).\ndecision making:\nTo asses the impact of any network issue and escalate to management appropriately\nTo assess the impact and complexity of the problem and engaing right support team for next level support\nTo take a decision on change fallback or go ahead based on customer impact and status of the change implementation.\nkey result / decision areas (outcomes):\nProvide next level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 1 operational support team to accomplish outstanding Customer experience and to meet organisation specified objectives.\nProactive initiatives to alleviate potential risk in the operational network.\nProblem management to reduce the number of repeated incidents in the network.\nManaging the suppliers by technically challenging them to ensure best support for the organisation.\nRelease updated technical advisories to proactively alert all internal stakeholders about identified bug or problems.\nRisk mitigation due to disruptive network changes and ensure continual improvement of Change management activation process.\nEffective knowledge management of the operatinal team to ensure availability of backbone support for the services offered to OB customers.\nEnd to end knowledge sharing for whole iBNF operation teams.\nMore effective backbone support for complex problems.\nEffective release management with zero impact to operational network.\nImproved network availability, Improved Change management success rate, and Improved CSAT\nAbout youVery good knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, IMS/IMS Core/Mobile Core etc.\nSound level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & Virtualized Infrastructure equipment’s & technologies:\nVoice NGN, VoLTE, IMSaaS,Class 4 & 5 Network, Oracle (Acme SBC & Session Router), Ribbon (vSBC/SBC, vPSX & vEMS/RAMP), ATOS/Eviden Gatekeeper Platform, Telco Bridge & NG-Voice.\nGood knowledge on Virtualization, Systems, Scripting &IoT - Rancher, Kunbernets,OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible, Phython &IMS/IMS Core/Mobile Core (would be plus)\nExcellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure.\nYou bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.\nWhat we offer\nGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\n\nFlexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\n\nProfessional Development: training programs and upskilling/re-skilling opportunities.\n\nCareer Growth: Internal growth and mobility opportunities within Orange.\n\nCaring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\n\nReward Programs: Employee Referral Program, Change Maker Awards.\nOnly your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.At Orange, only your skills matter.\nRegardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.","description_format":"text","description_chars":6362,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure","Managed Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-03T19:01:25Z"},{"event":"close","at":"2026-10-03T19:16:26Z"},{"event":"reopen","at":"2026-10-03T21:31:26Z"},{"event":"close","at":"2026-10-04T02:24:33Z"},{"event":"reopen","at":"2026-10-04T07:04:55Z"},{"event":"close","at":"2026-10-04T14:13:25Z"},{"event":"reopen","at":"2026-10-04T16:37:59Z"},{"event":"close","at":"2026-10-04T19:24:33Z"},{"event":"reopen","at":"2026-10-04T22:34:21Z"},{"event":"close","at":"2026-10-05T08:41:06Z"},{"event":"reopen","at":"2026-10-05T11:23:42Z"},{"event":"close","at":"2026-10-05T22:11:00Z"},{"event":"reopen","at":"2026-10-06T00:37:22Z"},{"event":"close","at":"2026-10-06T05:26:54Z"},{"event":"reopen","at":"2026-10-06T10:48:49Z"},{"event":"close","at":"2026-10-06T22:16:40Z"},{"event":"reopen","at":"2026-10-07T01:00:57Z"},{"event":"close","at":"2026-10-07T14:29:39Z"},{"event":"reopen","at":"2026-10-07T17:10:08Z"},{"event":"close","at":"2026-10-08T09:20:41Z"},{"event":"reopen","at":"2026-10-08T14:25:23Z"},{"event":"close","at":"2026-10-09T06:50:35Z"},{"event":"reopen","at":"2026-10-09T10:18:45Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.472,"p_room":0.55,"age_days":8,"expected_fill_days":6,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/orange-voice-engineer-osc","json_url":"https://alion.io/job/orange-voice-engineer-osc.json","meta":{"generated_at":"2026-10-12T16:04:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52882},"rest":"https://alion.io/mcp/rest/get_company?id=52882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forange-voice-engineer-osc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forange-voice-engineer-osc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forange-voice-engineer-osc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orange-voice-engineer-osc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forange-voice-engineer-osc"}]}