{"id":3423450,"url":"https://alion.io/job/orangetwist-client-ambassador-lead","title":"Client Ambassador Lead","company":{"id":686627,"name":"OrangeTwist","domain":"orangetwist.com","url":"https://alion.io/company/orangetwist","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"closed","first_seen_at":"2026-09-29T16:37:13Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-05T20:49:26Z","board_verified":false,"closed_at":"2026-11-05T20:49:26Z","days_open":37,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":37},"description":"The Client Experience Lead is the hands-on, day-to-day leader of OrangeTwist's centralized call center, leading the Client Ambassador Team (CAT) and Client Ambassador Sales Team (CAST). CAT is the nucleus of the client journey and often the first interaction a new or returning client has with OrangeTwist. This role ensures every call, lead, scheduling interaction, sales opportunity and client concern is handled with the same level of care, professionalism and urgency we bring to the medical side of our business.\nThis is a player-coach role. The Lead performs and understands the core Client Ambassador responsibilities while leading the team, owning call center performance, becoming a subject-matter expert in the systems that connect the client journey, training to both the systems and the OrangeTwist experience, reporting weekly KPIs, anticipating sales-cycle needs and resolving client and team escalations.\nLocation: 1301 Dove St., Suite 670, Newport Beach, CA 92660\nSchedule: 5 shifts a week. Monday to Friday\nCompensation: $25+/hourly (base on experience) plus incentive\nESSENTIAL DUTIES AND RESPONSIBILITIES\nLead the daily operation and performance of CAT and CAST, including inbound and outbound calls, lead response, scheduling, sales support, client follow-up and team coverage.\nRepresent OrangeTwist in a positive, professional and client-focused manner and ensure the team consistently does the same.\nServe as a subject-matter expert in the systems, workflows and tools that connect clients to OrangeTwist; understand how scheduling, leads, communications, promotions, memberships and center operations work together.\nTrain and coach team members on both system execution and the client experience behind the workflow; maintain clear processes, scripts and training materials.\nMonitor call center activity, responsiveness, queues, lead follow-up, booking activity, call quality and other service-level expectations; step into the work when volume or business needs require it.\nOwn weekly CAT and CAST KPI reporting. Understand the story behind the numbers, identify trends and gaps, and recommend actions to improve performance.\nThink ahead of the business and sales cycle. Prepare the team for upcoming promotions, marketing activity, appointment opportunities, membership priorities and month-end lifts.\nCoach and motivate the team toward service, sales and conversion goals while maintaining a strong, positive and accountable culture.\nServe as the first leadership escalation point for client concerns and team frustrations; listen, investigate, de-escalate and resolve issues with sound judgment and urgency.\nIdentify recurring client, process or system friction and partner cross-functionally with Operations, Marketing, IT, Clinical and center teams to address root causes.\nEducate clients and support the team in educating clients on OrangeTwist treatments, services, memberships and current promotions; identify appropriate opportunities to support sales and retention.\nEnsure client interactions and outcomes are documented accurately and comprehensively in company systems and that confidential and sensitive information is handled professionally.\nOnboard, train and provide ongoing feedback and real-time coaching to CAT and CAST team members.\nAct independently within the scope of the role, knowing when to solve, when to collaborate and when to escalate.\nADDITIONAL RESPONSIBILITIES\nDemonstrate a high degree of professionalism, communication, teamwork and accountability with clients, peers, center teams and management.\nMaintain high standards for quality, attendance, organization and follow-through.\nAdhere to all Company policies, procedures, safety requirements and applicable local, state and federal laws.\nAbility to work varied hours, including days, evenings and weekends, as needed to support the business.\nPerform additional duties as assigned that relate to the position and evolving needs of the business\nEDUCATION / EXPERIENCE\n3+ years of call center/contact center, client experience, inside sales, hospitality, healthcare, aesthetics, beauty/wellness or another high-touch consumer environment preferred.\nPrior experience as a Lead, Senior, Trainer, Supervisor or other demonstrated team leadership strongly preferred.\nExceptional client service skills, professional phone presence and demonstrated ability to de-escalate difficult situations.\nStrong systems aptitude with the ability to learn CRM, scheduling, call-center, communications and reporting platforms and become a power user.\nExperience training others on systems, processes and service standards.\nComfort working with performance metrics and spreadsheets; ability to interpret results and translate them into action.\nSales and conversion mindset with the ability to motivate a team around promotions, business priorities and month-end goals.\nAbility to work effectively across multiple departments and organizational levels.\nHigh school diploma or equivalent required; additional education or relevant certifications a plus.\nPHYSICAL DEMANDS / WORK ENVIRONMENT\nThis position is primarily performed in a call center/office environment and requires frequent computer and telephone use. The employee must be able to read, write, hear and speak effectively to communicate with clients and team members. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nGROWTH PATH\nThis role is designed as a leadership growth opportunity. Strong performance in client experience, people leadership, systems ownership, operational execution and business results may create a path toward Manager, Client Experience as the function and individual develop.\nWe’re accepting applications on an ongoing basis and will continue reviewing candidates until the role is filled.\nAll candidate email communication will be done through an @orangetwist.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact .\nOrangeTwist is a leading national Aesthetic treatment with a mission to make our clients look + feel amazing. OrangeTwist is “your treatment shop for body, face, and skin,” offering curated treatments including Botox + fillers, CoolSculpting, HydraFacial, lasers, micro-needling, skin and scalp care, and more.\nWe recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. OrangeTwist is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. OrangeTwist is an E-Verify employer.\nGDPR & CCPA disclosure notice here.","description_format":"text","description_chars":6873,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Spa & Massage","Aesthetic Medicine & Plastic Surgery"],"lifecycle":[{"event":"open","at":"2026-10-28T21:36:56Z"},{"event":"close","at":"2026-11-05T20:49:26Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/orangetwist-client-ambassador-lead","json_url":"https://alion.io/job/orangetwist-client-ambassador-lead.json","meta":{"generated_at":"2026-11-06T11:09:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686627},"rest":"https://alion.io/mcp/rest/get_company?id=686627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forangetwist-client-ambassador-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forangetwist-client-ambassador-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forangetwist-client-ambassador-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orangetwist-client-ambassador-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forangetwist-client-ambassador-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3423450}},{"tool":"search_jobs","arguments":{"company":"orangetwist.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3423450},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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