{"id":3901393,"url":"https://alion.io/job/orascom-construction-guest-services-team-leader","title":"Guest Services Team Leader","company":{"id":1813676,"name":"Orascom Construction","domain":"orascom.com","url":"https://alion.io/company/orascom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Position: Guest Services Team Leader\n Organization: Orascom Pyramids Entertainment\n Job Description:\n The Guest Services Team Leader oversees the VIP Lounge a team consisting of Guest Relations Agents Reception Agents & Reservation Agents. The roles main aim is to ensure a seamless high-quality guest experience. They manage inventory and quality control ensuring supplies are well-stocked and that the lounge meets luxury preset standards. The Guest Services Manager manages the daily VIP Lounge schedule enforcing adherence to assigned seating addressing guest needs promptly and adapting to unexpected challenges to maintain service excellence. The Guest Services Manager must oversee staff training gather feedback and report insights to develop continuous improvement.\n Key Responsibilities:\n Team Leadership: Oversee lounge hosts Information Desk Agents and Guest Relations staff ensuring cohesive collaboration and excellent service delivery.\nGuest Experience: Ensure all guest interactions are seamless personalized and meet luxury standards promptly addressing needs and resolving issues.\nExternal Supplier Monitoring: Ensure timely delivery of catering services and arrival of tour guides. \nInventory and Quality Control: Monitor and manage lounge supplies ensuring items are well-stocked and the space maintains a premium appearance.\nSeating Coordination: Oversee seating arrangements to optimize comfort and flow balancing guest preferences and timeslots.\nStaff Training and Development: Oversee training to team members to enhance hospitality skills problem-solving and service standards.\nFeedback and Reporting: Gather guest and team feedback report insights and implement improvements to elevate the overall experience.\nAdaptability: Respond to unexpected challenges efficiently maintaining service excellence and operational smoothness.\n Qualifications:\n BSc degree in Hospitality Management Tourism Business Administration or relevant field.\nMinimum 7 years of relevant hospitality experience.\nProficiency in English; knowledge of other languages is a plus.\nCustomer service drive with outstanding communication and active listening skills.\nWorking Location: The Great Pyramids of Giza.","description_format":"text","description_chars":2204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services","Construction"],"lifecycle":[{"event":"open","at":"2026-11-07T00:52:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":46,"reasons":["seen:4","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/orascom-construction-guest-services-team-leader","json_url":"https://alion.io/job/orascom-construction-guest-services-team-leader.json","meta":{"generated_at":"2026-11-10T03:36:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813676},"rest":"https://alion.io/mcp/rest/get_company?id=1813676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forascom-construction-guest-services-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forascom-construction-guest-services-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forascom-construction-guest-services-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orascom-construction-guest-services-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forascom-construction-guest-services-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3901393}},{"tool":"search_jobs","arguments":{"company":"orascom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3901393},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}