{"id":3533482,"url":"https://alion.io/job/orbcomm-customer-success-operations-partner","title":"Customer Success Operations Partner","company":{"id":1948816,"name":"ORBCOMM","domain":"orbcomm.com","url":"https://alion.io/company/orbcomm-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":10000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2026-10-30T16:50:07Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T02:29:10Z","board_verified":false,"closed_at":"2026-11-01T02:29:10Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Join Us as a Customer Success Operations Partner!\nAre you ready to make a significant impact inan innovative environment? At ORBCOMM, we're looking for a detail-oriented and customer-focused Customer Success Operations Partnerwho thrives in a fast-paced, cross-functional environment. If you're passionate about improving operational efficiency, eliminating customer friction, and driving operational excellence across the post-sale customer lifecycle, we'd love to hear from you.\nWhy You'll Love Working Here\nAs a Customer Success Operations Partner, you will serve as the dedicated operational partner to our Customer Success organization, supporting a defined portfolio of strategic customers.\nYou'll own the operational execution behind billing, order management, service activation, and post-sale service operations, ensuring customers receive a seamless experience while enabling Customer Success Managers to focus on strategic customer relationships.\nWorking closely with Customer Success, Finance, Order Management, Logistics, and Technical Support, you'll identify and resolve operational issues that impact customer experience, revenue recognition, and cash flow. Your work will directly contribute to reducing open accounts receivable, accelerating revenue realization, improving operational efficiency, and increasing customer retention.\nThis role is based out of our Hyderabad office. We operate in an onsite work environment.\nWhat You'll Do\nOperational Ownership\nServe as the primary operational point of contact for assigned strategic customers.\nAct as the operational escalation owner for billing, RMA, order management, and support-related issues.\nOwn transactional workflows end-to-end, enabling Customer Success Managers to focus on customer outcomes and relationship management.\nService Contract & Billing Operations\nManage customer service contract lifecycle activities, including onboarding, offboarding, transfers, suspensions, and RMA-related contract updates.\nCoordinate billing activities, including invoice reconciliation, billing dispute resolution, custom billing requests, usage reporting, and payment issue coordination with Finance and Collections.\nDrive operational improvements that reduce open Accounts Receivable (AR), minimize invoice disputes, and accelerate customer payment cycles.\nDevice & Service Billing Reconciliation\nReconcile customer device inventories to ensureaccurateservice billing.\nInvestigate and resolve billing discrepancies, including:\nActivated devices not billed\nInactive or removed devices continuing to bill\nShipped but uninstalled or inactive devices\nOEM-to-end-customer shipment visibility and billing alignment\nManage device lifecycle movements across customer accounts and sub-accounts.\nEnsure service activation and termination dates accurately flow into billing systems.\nMonitor contract expirations and communicate renewal opportunities to commercial teams.\nServe as Finance's primary operational contact for service billing issue resolution.\nStandardized Service Offerings\nDevelop andmaintainstandardized service offerings for VIACHAINcustomers.\nEnsure service offerings are scalable, repeatable, and support the complete billing lifecycle.\nReview and approve exceptions to standardized offerings.\nConvert one-time customer contract deviations into repeatable operational processes whereappropriate.\nCustomer Success & Customer Delivery Partnership\nPartner closely with Customer Success Managers and Customer Delivery teams throughout the customer lifecycle.\nSupport order management activities, including order entry, opportunity progression, shipment coordination, release management, credit holds, and partial shipments.\nTrack customer orders from purchase order through shipment, activation, and service billing.\nCoordinate RMAs with Support and Logistics while communicating status updates and timelines.\nManage NRU tracking and resolution activities with Support teams.\nConvert NRUs into revenue-generating units while providing trend reporting and operational insights to Customer Success leadership.\nWho You Are\nYou're an operational problem solver who enjoys working across multiple business functions to improve processes, resolve complex customer issues, and create exceptional customer experiences. You thrive in environments requiring strong ownership, attention to detail, and cross-functional collaboration.\nIf you have:\n2-5 years of experience in Customer Success Operations, Billing Operations, Order Management, Revenue Operations, or a related operational role.\nStrong cross-functional experience partnering with Finance, Order Management, Logistics, Customer Success, and Technical Support teams.\nAdvanced analytical and reconciliation skills withproficiencyin Microsoft Excel and reporting tools.\nExperience working with CRM and billing platforms; Salesforce experience preferred.\nStrong organizational skills with the ability to manage complex, end-to-end operational workflows.\nExcellent problem-solving, communication, and stakeholder management skills.\nAbility to prioritize multiple activities whilemaintaininga high degree of accuracy and customer focus.\nLeverage AI-enabled tools and automation to support daily tasks and productivity.\nCommitment to continuous learning in digital and AI literacy.\nThen we want to meetyou!\nThe Benefits of Working Here\nA career with ORBCOMM offers the opportunity to grow your skills in a collaborative, innovative environment. We provide a competitive, locally relevant benefits package designed to support employees around the world. Benefits vary by location and may include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and employee discounts.\nHow We Hire\nORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.\nAbout Us\nAt ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!\nReady to Join Us?\nWe believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.\nWe are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.\nAt ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.\nJob Seeker Awareness Notice:\nORBCOMM is proud to hire exceptional talent around the world. As part of our commitment to providing a positive candidate experience, please note that ORBCOMM will never request payment to apply for a job or require the purchase of training, certifications, or courses as a condition of employment.\nOfficial ORBCOMM job opportunities are posted only through our official Careers page and authorized company channels.\nIf you have questions about a communication claiming to be from ORBCOMM, please contact talentacquisition @ orbcomm.com before taking any action.","description_format":"text","description_chars":7875,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","IoT Connectivity","Industrial IoT (IIoT)"],"lifecycle":[{"event":"open","at":"2026-10-30T16:50:07Z"},{"event":"close","at":"2026-11-01T02:29:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/orbcomm-customer-success-operations-partner","json_url":"https://alion.io/job/orbcomm-customer-success-operations-partner.json","meta":{"generated_at":"2026-11-08T18:00:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37760,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1948816},"rest":"https://alion.io/mcp/rest/get_company?id=1948816"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forbcomm-customer-success-operations-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forbcomm-customer-success-operations-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forbcomm-customer-success-operations-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orbcomm-customer-success-operations-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forbcomm-customer-success-operations-partner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3533482}},{"tool":"search_jobs","arguments":{"company":"orbcomm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3533482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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