{"id":1663448,"url":"https://alion.io/job/orbee-customer-success-manager-2","title":"Customer Success Manager","company":{"id":687794,"name":"Orbee","domain":"orbee.com","url":"https://alion.io/company/orbee","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grapevine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Ads","optional":false},{"name":"HubSpot","optional":false},{"name":"Meta Ads","optional":false}],"status":"live","first_seen_at":"2026-10-01T04:37:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-13T05:03:02Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"About Orbee\nOrbee is the foundational data infrastructure layer powering the massive automotive retail industry. With nearly 17,000 franchised dealerships in the U.S. alone, generating over $1.3 trillion in annual sales and selling over 16 million new vehicles each year, automotive retail runs on complex operations and massive volumes of data. Our mission is straightforward: turn the messy, fragmented data that dealerships rely on into a unified, high-performance foundation for modern retail-all while ensuring dealers retain full ownership of their customer relationships and data.\nWe are an engineering-first, AI-forward company processing over 2 billion events daily across more than 5,000 rooftops. We don't just adapt general-purpose software; we build native, flexible data solutions designed specifically for the complexities and scale of auto retail. If you are passionate about tackling trillion-dollar industry challenges, building flexible infrastructure, and driving the future of automotive tech, we want you on our team.\nRole Overview\nIn this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.\nKey Duties & Responsibilities\nTechnical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee’s tracking scripts and data integrations. You aren't just \"setting up an account\" you are helping them architect their data strategy.\nMarTech Optimization: Act as an internal expert on how Orbee’s data interacts with Google Ads, Meta Ads, and Email Automation. You’ll help clients build sophisticated audience segments based on real-time data signals.\nData Translation: Bridge the gap between Orbee’s raw data capabilities and the dealership’s business goals. You should be comfortable explaining how a data pipeline works to a General Manager who just wants to sell more cars.\nProduct Strategy: Work closely with our Engineering and Product teams to communicate field insights. You are the \"eyes and ears\" that translate client needs into technical requirements for our roadmap.\nBusiness Reviews (QBRs): Move beyond \"feel-good\" meetings. You will lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee’s proprietary analytics.\nQualifications & Requirements\nThe \"Tech\" Factor: You have a background in SaaS, MarTech, or Data-driven environments. You don’t need to be an engineer, but you must be comfortable discussing data flows and software integrations.\nAutomotive Intelligence: 3+ years in the automotive industry is highly preferred. You understand how a CRM/DMS works and where the \"data silos\" live in a dealership.\nAnalytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like HubSpot to track account health and identifying technical \"friction points\" before they cause churn.\nConsultative Communication: You can translate technical system requirements into clear operational logic. 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