{"id":3595577,"url":"https://alion.io/job/orbus-visually-empowering-brands-returns-customer-support-associate","title":"RETURNS CUSTOMER SUPPORT ASSOCIATE","company":{"id":2746440,"name":"Orbus Visually Empowering Brands","domain":"orbus.com","url":"https://alion.io/company/orbus-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T21:51:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-10T06:20:44Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Help Us Deliver the “Wow” Factor\nAt Orbus, our customer promise is simple: “You’ll love doing business with us.” As a Customer Support Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic, fast-paced role where your problem-solving skills directly impact our success and keep our clients smiling.\nIf you love multitasking, thrive in a vibrant team environment, and get a thrill from turning a challenging situation into a customer win, you will fit right in.\nWhy You’ll Love this Role\nDirect Impact: You own the customer solution from start to finish, giving you autonomy to make things right.\nSkill Development: Gain mastery over industry-leading CRM, data and Communication tools.\nCollaborative Culture: Work hand-in-hand with manufacturing, sales and logistics teams in supportive environment.\nClear Goals: Know exactly what success looks like with performance metrics and supportive leadership.\nWhat You Will Do Day-to Day\nBe the Ultimate Problem Solver\nTurn Challenges into Wins: Manage customer return cases from initial contact to final resolution, turning everyday issues into seamless, positive experiences.\nOwn the Solution: Process credits, replacements, rebills and shipping reroutes with a goal of same-day resolution.\nKeep People Connected: Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported.\nDelivering a Premium Experience\nConnect Authentically: Act as the primary point of contact through phone and email with an energetic focus on live telephone interactions.\nEducate & Grow: Introduce customers to exciting new promotions, product updates, or alternatives that enhance their business.\nKeep Us Moving: Partner with internal production teams to ensure replacement orders are clear, manufactured and shipped on time.\nWho You Are\nA Master Multitasker: You naturally prioritize tasks in a fast- moving environment without losing your attention to detail.\nAn Active Learner: You enjoy learning new Software and Tools as well as the Orbus product line and manufacturing capability. You also enjoy asking questions and continuously growing your own skill set.\nReliable and Punctual: You take pride in being there for your team and customers, managing your schedule accurately, completing daily tasks efficiently.\nA Team Player: You bring a solutions-oriented, positive attitude to every phone call and internal meetings.\nWhat It Takes to Succeed\nHigh Efficiency: Ability to hit an 80% or higher call-answer rate and maintain a high level of accuracy, (error rate of 0.25% or better).\nCommunication Skills: Excellent verbal and written skills with a professional, empathetic tone.\nAvailability: Ready to start fresh at your scheduled time and open to occasional seasonal overtime to support our peak business periods.\nPosition Goal: Customers feel supported and confident that Orbus is committed to resolving issues quickly and fairly.\nBenefits and Perks\nWe care about your well-being, your professional growth and your life outside of work. 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