{"id":2283609,"url":"https://alion.io/job/orca-ai-tier-2-technical-support-engineer-singapore","title":"Tier 2 Technical Support Engineer — Singapore","company":{"id":176580,"name":"Orca AI","domain":"orca-ai.io","url":"https://alion.io/company/orca-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":165},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-28T10:28:39Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-22T08:31:01Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Description\nOrca AI is looking for a Tier 2 Technical Support Engineer based in Singapore to support our systems installed on customer vessels. This is a hands-on role combining technical troubleshooting, customer communication, remote installation support, and regular visits to vessels calling at Singapore.\nYou will work closely with customer IT teams, vessel crews, service engineers, and Orca AI’s global Technical Operations team to resolve issues and keep systems operating reliably. We expect vessel visits to be a regular part of the role, typically two to three times per week, depending on vessel schedules and support needs.\nResponsibilities\nInvestigate and resolve Tier 2 support tickets involving system hardware, software, connectivity, and integrations.\nWork directly with customer IT teams to troubleshoot vessel networks, VSAT connectivity, firewall rules, VPN access, and related configurations.\nSupport remote installations and maintenance activities, including coordination with service engineers onboard and validation that the system is working correctly.\nVisit vessels in Singapore ports to diagnose issues, perform maintenance, and support installations when hands-on work is needed.\nCollect logs and technical evidence, document findings clearly, and escalate complex issues to Tier 3 or Engineering with a useful diagnosis.\nParticipate in an on-call rotation to support installation and operational needs outside standard working hours.\nTrack cases through resolution and keep customers and internal teams informed of progress.\nRequirements\nSeveral years of hands-on experience in technical support, field service, systems engineering, or a similar role.\nStrong Linux troubleshooting skills, including command-line diagnostics, services, logs, and network configuration.\nSolid networking knowledge, including IP addressing, routing, DNS, firewalls, VPNs, and troubleshooting connectivity over VSAT or other constrained links.\nFamiliarity with NMEA data and marine equipment integrations.\nAbility to troubleshoot methodically, communicate clearly with technical and nontechnical stakeholders, and take ownership of a case through resolution.\nWillingness and ability to travel regularly to Singapore ports, board vessels safely, and carry out hands-on technical work onboard, 2-3 times a week.\nAbility to work independently in Singapore while collaborating with a distributed global team.\nEnglish as mother tongue, Traditional Chinese - Advantage.\nAdvantageous experience\nNMEA certification or formal training in marine electronics.\nExperience with maritime systems and the practical realities of working with vessel crews and customer IT teams.\nExperience with NMEA 0183 and NMEA 2000, including troubleshooting data feeds and device connections.\nExperience installing or supporting onboard computers, cameras, sensors, network equipment, or bridge systems.\nExperience supporting commercial vessels and coordinating access around port calls and tight vessel schedules.","description_format":"text","description_chars":2994,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Military","C4ISR"],"lifecycle":[{"event":"open","at":"2026-10-11T12:40:57Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.68,"p_room":0.55,"age_days":23,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/orca-ai-tier-2-technical-support-engineer-singapore","json_url":"https://alion.io/job/orca-ai-tier-2-technical-support-engineer-singapore.json","meta":{"generated_at":"2026-10-22T10:52:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176580},"rest":"https://alion.io/mcp/rest/get_company?id=176580"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forca-ai-tier-2-technical-support-engineer-singapore"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forca-ai-tier-2-technical-support-engineer-singapore"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forca-ai-tier-2-technical-support-engineer-singapore"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orca-ai-tier-2-technical-support-engineer-singapore\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forca-ai-tier-2-technical-support-engineer-singapore"}]}