{"id":3168514,"url":"https://alion.io/job/orca-informatique-technicien-support-it-windows","title":"Technicien support IT : Windows","company":{"id":4466578,"name":"Orca informatique","domain":"orcas.com","url":"https://alion.io/company/orca-informatique","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100,"max":200,"currency":"EUR","period":"day","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T15:10:36Z","employer_posted_date":null,"last_verified_at":"2026-10-23T15:10:36Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Pour un de nos clients assurance sur la Défense et dans le cadre du remplacement d’un de nos collaborateurs, nous sommes à la recherche d’un(e) technicien support N1/N2. La mission est de longue durée et à démarrage immédiat.\nVous trouverez le descriptif de celle-ci ci-dessous. Si cela peut vous intéresser, n’hésitez pas à me contacter.\n\nAO – Technicien Workplace / Support de proximité N1/N2 (H/F)\nContexte\nAu sein de l’équipe Workplace de la DSI d’un grand groupe d’assurance, le consultant assure le support de proximité aux collaborateurs. Il gère de bout en bout les postes de travail et les terminaux mobiles, de l’arrivée du collaborateur jusqu’à son départ.\nMissions\nOnboarding / Offboarding : préparation et remise du matériel aux nouveaux collaborateurs (PC portable et iPhone), puis restitution au départ\n\nMasterisation des PC portables (Lenovo Cloud Deploy)\n\nGestion de parc : mise à jour des affectations et des retours en stock\n\nSupport N2 : traitement des incidents et des demandes, prise en charge de la boîte mail support et suivi des tickets ServiceNow\n\nFlotte mobile : attribution des lignes et des terminaux selon le profil utilisateur (Intune / AirWatch)\n\nProjets Workplace : participation aux projets du service, notamment la migration du parc de Windows 10 vers Windows 11\n\nEnvironnement technique\nWindows 10/11, macOS, Office 365, ServiceNow, Lenovo Cloud Deploy, Intune, AirWatch, portail opérateur (Bouygues)\nProfil recherché\nAu moins 3 ans d’expérience en support de proximité N1/ N2 ou Workplace\n\nPratique de ServiceNow et des outils de déploiement et de MDM\n\nBon relationnel, sens du service, aisance avec des utilisateurs VIP\n\nAnglais : un plus\n\nProfil recherché\nTête bien faite – Pro-actif – Sait prendre des responsabilités\n\nDoit être autonome dans son travail au quotidien sans avoir besoin que le Manager le pousse.\n\nExcellent relationnel et bonne communication\n\nSait gérer des VIP\n\nBonne présentation vestimentaire\n\nSavoir se débrouiller en anglais est un plus mais pas un prérequis","description_format":"text","description_chars":2019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T17:56:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["seen:3","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/orca-informatique-technicien-support-it-windows","json_url":"https://alion.io/job/orca-informatique-technicien-support-it-windows.json","meta":{"generated_at":"2026-10-27T21:35:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4466578},"rest":"https://alion.io/mcp/rest/get_company?id=4466578"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forca-informatique-technicien-support-it-windows"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forca-informatique-technicien-support-it-windows"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forca-informatique-technicien-support-it-windows"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orca-informatique-technicien-support-it-windows\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forca-informatique-technicien-support-it-windows"}]}