{"id":3658326,"url":"https://alion.io/job/orca-security-customer-success-manager-3","title":"Customer Success Manager","company":{"id":5632,"name":"Orca Security","domain":"orca.security","url":"https://alion.io/company/orca-security","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Orca Security","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T23:07:06Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T02:53:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location: Austin, TX \nBig Ideas. Real People.\nAt Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.\nWe’re looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? \nHighlights:\nHigh-growth: Over the past seven years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.\nDisruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. \nWell-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. \nRespectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.\nAbout the Role: \nWe are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint.\nWhat You'll Do:\nManaging the entire Customer Journey for an assigned portfolio of Customers.\nPartner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.\nDefine and execute Customer Success Plans that drive both adoption and value.\nBe a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.\nWork with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.\nIdentify risks, manage escalations, and collaborate cross-functionally within Orca.\nLead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).\nOwn Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.\nContribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.\nBecome proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, Google Workspace, Slack, ChatGPT, Claude, etc.\nIn your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.\nWhat You Bring:\nKnowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud, etc.\n5+ years of experience working with Cloud Security, CyberSecurity, or related SaaS products.\n5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption. \nBachelor's degree or equivalent work experience.\nAbility to communicate, operate and communicate in various organizational levels both internally and externally.\nKnowledge of and experience working in the Cloud Security industry \nFamiliarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.\nThrive in a fast pace, dynamic environment.\nExcellent written, verbal communication skills, & problem-solving skills\nA passion for creating and maintaining relationships, while working in a tight-knit community culture.\nAbility to manage competing priorities. \nPassion for driving customer success that results in renewals, upside, and retention.\nExperience with Salesforce, Slack, ChatGPT, Claude, and related AI tools.\nAbility to travel 30%.\nWhat We Offer:\nCompetitive salary, commission, and equity package\nDiscounted medical, dental, and vision benefits with significant employer contribution\nBenefits coverage starting on your first day of employment\nGenerous PTO with U.S. holidays observed and flexible hybrid & remote work environments\nYour choice of Mac or Windows laptop\nWork-from-home stipend to be used in your first month of employment\nMonthly reimbursement for cell phone and for home internet\nThe chance to collaborate with a team of talented global colleagues all around the world\nAnnual Salary range: $100,000 - $120,000 base salary and $20,000 - $30,000 performance-based commissions. This represents the typical salary range for this position based on experience, skills, and other factors.\nThis position is open until filled. Applications will be accepted on an ongoing basis.\nOrca Security is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.\n#LI-Orca\n#LI-Remote","description_format":"text","description_chars":5917,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-11-03T02:56:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":43,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/orca-security-customer-success-manager-3","json_url":"https://alion.io/job/orca-security-customer-success-manager-3.json","meta":{"generated_at":"2026-11-09T04:19:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5632},"rest":"https://alion.io/mcp/rest/get_company?id=5632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forca-security-customer-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forca-security-customer-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forca-security-customer-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orca-security-customer-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forca-security-customer-success-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3658326}},{"tool":"search_jobs","arguments":{"company":"orca.security","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3658326},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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