{"id":1227931,"url":"https://alion.io/job/orcapod-consulting-services-application-support-engineer","title":"Application Support Engineer","company":{"id":3800167,"name":"Orcapod Consulting Services","domain":"orcapod.work","url":"https://alion.io/company/orcapod-consulting-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon DocumentDB","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-22T11:22:57Z","employer_posted_date":null,"last_verified_at":"2026-09-22T11:22:57Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Description :\n\nKey Responsibilities :\n\n- Troubleshoot applications using Java and JavaScript, including code analysis, debugging, issue investigation, and minor code fixes.\n\n- Review and understand existing application code to identify defects and resolve application issues.\n\n- Independently execute configuration fixes and conduct detailed Root Cause Analysis (RCA).\n\n- Provide comprehensive evidence, diagnostics, logs, and technical findings to enable Development teams to implement code-level resolutions.\n\n- Troubleshoot applications built using Node.js, ReactJS, AngularJS, and Serverless Architecture.\n\n- Investigate production incidents, assess application impact, identify root causes, and drive issues toward resolution.\n\n- Replicate production defects in non-production environments to identify root causes and validate potential fixes.\n\n- Analyze application logs, source code, API interactions, and infrastructure components to identify and resolve issues.\n\n- Work hands-on with AWS API Gateway, Lambda, SNS, DynamoDB, and DocumentDB.\n\n- Develop and use Python scripts and automation for operational and application-support activities.\n\n- Manage production incidents while ensuring high application availability and adherence to SLA commitments.\n\n- Understand and troubleshoot end-to-end e-commerce application workflows and business processes.\n\n- Collaborate with Development, Infrastructure, Product, and other stakeholders to resolve technical issues effectively.\n\nRequired Skills & Experience :\n\n- Strong hands-on experience with Java and JavaScript.\n\n- Experience in code analysis, debugging, troubleshooting, and minor code fixes.\n\n- Strong production support and incident management experience.\n\n- Hands-on experience with Node.js, ReactJS, AngularJS, and Serverless Architecture.\n\n- Strong knowledge of AWS services including :\n\n1. AWS API Gateway\n\n2. AWS Lambda\n\n3. AWS SNS\n\n4. AWS DynamoDB\n\n5. AWS DocumentDB\n\n- Experience with application logs, APIs, infrastructure troubleshooting, and RCA.\n\n- Experience replicating production defects in non-production environments.\n\n- Python scripting and automation experience.\n\n- Good understanding of e-commerce domain workflows and end-to-end application processes.\n\n- Strong analytical, troubleshooting, communication, and stakeholder-management skills.\n\nPreferred Candidate Profile :\n\n- Strong production-support mindset with the ability to independently investigate and resolve application incidents.\n\n- Ability to work under SLA-driven environments and handle critical production issues.\n\n- Strong coordination skills with Development and cross-functional technical teams.\n\n- Detail-oriented approach to diagnostics, evidence gathering, and root cause identification.\nSkills\nTechnical Support, Java, Applications Support, Troubleshooting, Javascript, Production Support, Incident Management, AWS, API Gateway, DynamoDB","description_format":"text","description_chars":2892,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/orcapod-consulting-services-application-support-engineer","json_url":"https://alion.io/job/orcapod-consulting-services-application-support-engineer.json","meta":{"generated_at":"2026-09-28T01:50:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1022,"day_limit":5000,"remaining_today":3978,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}