{"id":2632931,"url":"https://alion.io/job/orchestra-senior-client-management-specialist","title":"Senior Client Management Specialist","company":{"id":1763876,"name":"Orchestra","domain":"orchestraco.com","url":"https://alion.io/company/orchestraco","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-15T14:16:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T04:12:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Start date: Immediate\nSalary: $70,000 - $80,000 annually \nLocation: New York, NY, Washington, D.C., Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, CA, Los Angeles, CA\nABOUT ORCHESTRA\nOrchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firmsBerlinRosen,Civitas Public Affairs Group,Derris,Glen Echo Group,Inkhouse,M18,Message Lab,Onward andSmall Girls PR. It also launchedBrightmode, a talent acquisition firm for communications professionals, andVersus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.\nPeople of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.\nABOUT THE ROLE\nOrchestra is seeking a Client Management Specialist to support the execution of the firm’s core client management initiatives and strengthen the systems, processes and tools that power our Client Management function. This role is central to scaling Client Management at Orchestra and will serve as a key operational partner to leadership. \nThe Specialist will be responsible for translating Client Management priorities, data and stakeholder needs into actionable processes, reporting tools, trainings, and resources that help teams manage and grow client relationships, as well as effectively retain client relationships. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively. \nThis is an ideal opportunity for a highly organized, process-oriented and systems-minded operator who thrives in fast-moving environments, is comfortable managing up, and enjoys working across multiple stakeholders with competing priorities.\nRole location: This role will ideally be hybrid in one of our offices (New York, NY, Washington, D.C., Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, CA, Los Angeles, CA), or can be fully remote in the U.S. for the right candidate.\nACCOUNTABILITIES AND QUALIFICATIONS\nAs a Specialist on the Client Management team, you will:\nPartner closely with client management leaders to translate strategic priorities into scalable processes, systems, tools and actionable plans \nCollaborate cross-functionally across Operations, Finance, Culture, and client-facing teams to design and improve Client Management workflows, reporting and operating processes \nOwn and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts\nIdentify opportunities gaps and opportunities for automation, standardization and improvement; simplify workflows, improve clarity, and reduce rework\nManage and prioritize multiple workstreams, balancing urgent requests with longer-term projects\nHelp drive change management initiatives by supporting adoption of new processes and ways of working\nLeverage data and feedback to identify trends and recommend actionable improvements to Client Management programs and processes \nOwn and manage specific processes, programs, or internal initiatives end-to-end\nHelp enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through\nSupport intake, triage, and prioritization of Client Management requests to ensure focus on the highest-impact work\nPrepare briefings, summaries, and materials for executive and cross-functional meetings to enable faster, more effective decision-making\nSupport planning and execution of high-visibility internal and external events (e.g., trainings, conferences), as needed\nEssential skills\n4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments\nAt least 2 years of direct experience managing business development or campaign planning processes within an agency setting \nStrong stakeholder management skills and comfort working with senior leaders\nExcellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders\nExperience building and maintaining workflows, dashboards, or reporting in Asana or comparable project management platforms \nProven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail\nAbility to take initiative, manage up, maintain confidentiality, and exercise sound judgment\nStrong judgment and comfort handling sensitive information\nPreferred Skills \nExperience with HubSpot and NetSuite (or similar CRM and ERP platforms) \nData visualization skills and working proficiency in Power BI or Tableau \nFamiliarity with Zendesk or other ticketing/intake systems\nA background supporting system implementations, integrations, process automation or data/reporting initiatives in partnership with technical teams\nWORKING AT ORCHESTRA\nSalary range (commensurate with experience and skills): $70,000 - $80,000\nOrchestra is the first communications company built for today’s media landscape. Since 2022, it’s acquired nine firms, including: BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communication professionals. Learn more at: www.orchestraco.com.\nTo ensure that applicants are matched with the job that best suits their qualifications and interests, information that you submit may be shared with our network agencies. By providing your information, you are consenting to allow us and our subsidiaries to keep your information on file and to contact you regarding job opportunities, recruitment events and other related updates.","description_format":"text","description_chars":6521,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-15T16:44:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":53,"reasons":["conf:3","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/orchestra-senior-client-management-specialist","json_url":"https://alion.io/job/orchestra-senior-client-management-specialist.json","meta":{"generated_at":"2026-10-22T06:02:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763876},"rest":"https://alion.io/mcp/rest/get_company?id=1763876"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forchestra-senior-client-management-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forchestra-senior-client-management-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forchestra-senior-client-management-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orchestra-senior-client-management-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forchestra-senior-client-management-specialist"}]}